Product Operations Lead - Commercial Payments in Kennington

Your roleWhat you'll be doingProduct Operations Lead - Commercial PaymentsCorpay is currently looking to hire a Product Operations Lead - Commercial Payments within our Corpay Complete division This position falls under our International Vehicle Payments line of business and is located in London, UK.Corpay is looking for a highly organised Product Operations / Product Analyst to support our product teams within our Commercial Payments team: You’ll partner with the Product managers and help keep product delivery “running smoothly” by owning documentation, day-to-day execution support, KPI reporting, and coordination with external partners—especially Visa (card scheme)—and internal stakeholders across Engineering, Operations, Compliance, Finance, Marketing, Sales, and Customer Support. This is an ideal role for someone early in their product career who wants broad exposure to payments, cards, and software as a service (SaaS) product development, while building strong fundamentals in delivery cadence, stakeholder management, and data-driven product operationsYou will report directly to the VP, Product Corpay Complete, and collaborate with product managers, the commercial product team and internal stakeholders across Engineering, Operations, Compliance, Finance, Marketing, Sales, and Customer Support.How We WorkAs a Product Operations Lead, Corpay will set you up for success by providing:Assigned workspace in our designated London, Paddington, UK office locationCompany-issued equipmentFormal, hands-on trainingRole ResponsibilitiesYour responsibilities of the role will include:Documentation & product enablementCreate and maintain high-quality product documentation, including:Feature notes, release notes, customer guides, FAQsProcess/runbooks (support processes, operational playbooks)Reporting DocumentsOwn the “single source of truth” for product artefacts (SharePoint), ensuring version control and easy discoverability.Support go-to-market readiness by coordinating internal enablement materials with Sales, Customer Success, and Support.KPI reporting & product insightsProduce and maintain regular product KPI dashboards / reporting packs for both product lines (weekly/monthly cadence).Track product performance and operational health metrics such as:Spend/volume, active accounts/cards, transaction success rates, chargebacks/disputes, auth ratesFunnel conversion (where applicable), customer adoption, feature usageDelivery metrics (lead time, release frequency), incident/support trendsAssist with ad-hoc analysis and insight generation for business cases, prioritisation, and quarterly planning.Stakeholder management & cross-functional coordinationAct as a coordination point between Product Managers and teams including Engineering, Ops, Risk/Compliance, Finance, Sales, and Support.Ensure stakeholder communications are timely and consistent (status updates, decisions, risks, dependencies).Help organise product reviews, steering updates, and customer/partner feedback loops.Continuous improvementIdentify and implement improvements to product team workflows (templates, reporting automation, intake processes).Support auditability and governance by ensuring key decisions and approvals are documented.What a successful person in this role looks likeYou are structured and proactive: you don’t wait to be asked—if something is stuck, you chase it down.You can translate complexity into clarity: tidy notes, clear actions, and crisp documentation.You’re comfortable working with both internal teams and external partners.You enjoy working with data and can create simple, reliable reporting.Skills & experience (required)1–3 years’ experience in a coordination-heavy role (Product, Project/Delivery, Ops, Analyst, PMO, Implementation, Payments Ops).Strong organisational skills and attention to detail (actions, logs, documentation, deadlines).Confidence using common tools (e.g., Jira/Azure DevOps, Confluence/SharePoint, Excel/Google Sheets, PowerPoint).Ability to communicate clearly in writing and in meetings.·Basic analytical capability: comfortable working with KPIs, trends, and simple business metrics.Skills & experience (preferred) Exposure to payments, commercial cards, AP automation, or financial services.Experience working with a card scheme (Visa/Mastercard) or issuer/processor context.Familiarity with product delivery ways of working (Agile ceremonies, backlogs, user stories).Comfortable building lightweight dashboards (Excel, Power BI, Looker, Tableau).Benefits & Perks25 days’ annual leave plus 8