At a Glance
- Tasks: Support IT systems, resolve issues, and ensure smooth operations for clients.
- Company: Join FLEETCOR, a global leader in commercial payments with a culture of innovation.
- Benefits: Enjoy hybrid working, 25 days holiday, private healthcare, and access to LinkedIn Learning.
- Other info: Flexible working hours between 7 am and 7 pm; ITIL knowledge is a plus.
- Why this job: Be part of a dynamic team, solve unique problems, and contribute to continuous improvement.
- Qualifications: Experience in fast-paced environments, SQL skills, and excellent communication abilities required.
The predicted salary is between 36000 - 60000 £ per year.
Your role
To work within FleetCor’s IT organization supporting both internal and external client production systems.
The IT Production Support Analyst will work closely with Infrastructure teams and Application teams to ensure Fleetcor IT services are operational in line with customer expectations.
Ensure all high priority issues are progressed effectively.
Ensure production is running as expected, with issues found and fixed promptly.
Respond to alerts, handling them efficiently to remove or reduce Business impact.
Carry out routine and regular checks designed to detect issues before Business impact, ensure checks are effective and identify areas which need further monitoring.
Provide knowledge through documentation as new issues and situations are dealt with.
Contribute to maintaining an effective Change Management process.
Provide triage on issues from end users to identify the right team to resolve issues.
Contribute to Continuous Improvement activities.
As issues are often unique it is important the candidate is able to process lots of pieces of information and logically combine them to come up with a good working theory of how the issue can be resolved. They must be able to communicate what they have found to other teams and own issues even when engaging with other teams to assist. They should drive for resolution quickly and then determine what can be done to stop the issue happening again.
What you’ll be doing
We are currently looking for a Production Support Analyst on a full time, permanent basis, to work within Fleetcor’s IT organisation supporting both internal and external client production systems.
The Production Support Analyst will work closely with Infrastructure teams and Application teams to ensure Fleetcor IT services are operational in line with customer expectations.
Provide expert knowledge, support & delivery in key areas of Incident Management, System Functionality & Development / Change, ensuring defined business objectives are achieved whilst continually monitoring & maintaining quality and services requirements meeting business needs & risk.
The role will be working between the hours of 7am and 7pm so you must be flexible.
Key accountabilities
- Ensure all high priority issues are progressed effectively.
- Ensure production is running as expected, with issues found and fixed promptly.
- Respond to alerts, handling them efficiently to remove or reduce business impact.
- Carry out routine and regular checks designed to detect issues before Business impact, ensure checks are effective and identify areas that need further monitoring.
- Support the organisation’s core applications.
- Work within Fleetcor’s IT organisation supporting both internal and external client production systems.
Skills and experience we’d like you to have
- Experience in a busy environment where it is necessary to be able to prioritise a range of different tasks.
- Good Experience of using SQL, able to run and create queries.
- A quick learner with an enquiring mindset, willing to learn new skills and products.
- Excellent personal and interpersonal communication skills to interact with a variety of individuals, including building strong relationships with other departments.
- The ability to work under pressure.
- Good communication skills, oral and written.
- As Production Support Analyst you will have an analytical mind, capable of problem solving, multi-tasking and identifying opportunities for improvement.
- Ability to communicate technical information in a non-technical language to users.
Nice to have
- ITIL knowledge is desirable but not essential.
The rewards we give you
- Excellent progression.
- Opportunities working for a global company.
- 4 X Life insurance.
- Pension scheme 5% employer contribution.
- Private Healthcare.
- 25 days Holiday (plus Holiday Buy/Sell).
- Access to benefits portal.
- Employee Fuel Card.
- Access to LinkedIn learning.
- Career Progression.
- Hybrid Working (optional).
- Free on-site parking.
About FLEETCOR
FLEETCOR is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by FLEETCOR (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with FLEETCOR\'s Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
FLEETCOR is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
IT Production Support Analyst in Walsall employer: Corpay
FleetCor is an exceptional employer that prioritises employee growth and development within a dynamic global technology environment. With excellent progression opportunities, a commitment to innovation, and a supportive work culture, employees benefit from hybrid working options, comprehensive healthcare, and access to continuous learning resources. Join us in a role that not only offers competitive rewards but also the chance to make a meaningful impact in the world of commercial payments.
StudySmarter Expert Advice🤫
We think this is how you could land IT Production Support Analyst in Walsall
✨Get Involved in the Cybersecurity Community
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✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Corpay, love seeing candidates who actively engage in these challenges.
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✨Apply Directly Through Corpay
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We think you need these skills to ace IT Production Support Analyst in Walsall
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
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Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Corpay insight into your practical problem-solving abilities and makes your application memorable.
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How to prepare for a job interview at Corpay
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
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✨Highlight Your Certifications
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Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
