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For Companies At a Glance
- Tasks: Support IT systems, resolve issues, and ensure smooth operations for clients.
- Company: Join FLEETCOR, a global leader in commercial payments with a culture of innovation.
- Benefits: Enjoy hybrid working, 25 days holiday, private healthcare, and access to LinkedIn Learning.
- Why this job: Be part of a dynamic team, solve unique problems, and contribute to continuous improvement.
- Qualifications: Experience in fast-paced environments, SQL skills, and excellent communication abilities required.
- Other info: Flexible working hours between 7 am and 7 pm; ITIL knowledge is a plus.
The predicted salary is between 36000 - 60000 £ per year.
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Your role
To work within FleetCor’s IT organization supporting both internal and external client production systems.
The IT Production Support Analyst will work closely with Infrastructure teams and Application teams to ensure Fleetcor IT services are operational in line with customer expectations.
Ensure all high priority issues are progressed effectively.
Ensure production is running as expected, with issues found and fixed promptly.
Respond to alerts, handling them efficiently to remove or reduce Business impact.
Carry out routine and regular checks designed to detect issues before Business impact, ensure checks are effective and identify areas which need further monitoring.
Provide knowledge through documentation as new issues and situations are dealt with.
Contribute to maintaining an effective Change Management process.
Provide triage on issues from end users to identify the right team to resolve issues.
Contribute to Continuous Improvement activities.
As issues are often unique, it is important the candidate can process lots of information and logically combine them to develop a working theory of how to resolve the issue. They must communicate findings to other teams and own issues, even when engaging with other teams to assist. They should drive for resolution quickly and determine measures to prevent recurrence.
What you\’ll be doing
We are currently looking for a Production Support Analyst on a full-time, permanent basis, to work within Fleetcor’s IT organization supporting both internal and external client production systems.
The Production Support Analyst will work closely with Infrastructure teams and Application teams to ensure Fleetcor IT services are operational in line with customer expectations.
Provide expert knowledge, support & delivery in Incident Management, System Functionality & Development / Change, ensuring business objectives are met while maintaining quality and service requirements.
The role will be working between 7 am and 7 pm, so flexibility is required.
Key accountabilities
- Ensure all high priority issues are progressed effectively.
- Ensure production is running as expected, with issues found and fixed promptly.
- Respond to alerts, handling them efficiently to reduce business impact.
- Carry out routine checks to detect issues before impact, ensuring checks are effective and areas needing monitoring are identified.
- Support the organization’s core applications.
- Support both internal and external client production systems.
Skills and experience we’d like you to have
- Experience in a busy environment requiring task prioritization.
- Good experience using SQL, able to run and create queries.
- A quick learner with an inquisitive mindset, willing to learn new skills and products.
- Excellent communication skills, both personal and interpersonal, to interact with various individuals and departments.
- Ability to work under pressure.
- Strong problem-solving, multi-tasking, and opportunity identification skills.
- Ability to communicate technical information in non-technical language to users.
Nice to have
- ITIL knowledge is desirable but not essential.
The rewards we give you
- Excellent progression opportunities.
- Global company exposure.
- 4X Life insurance.
- 5% employer pension contribution.
- Private Healthcare.
- 25 days holiday plus Holiday Buy/Sell options.
- Benefits portal access.
- Employee Fuel Card.
- Access to LinkedIn Learning.
- Career progression.
- Hybrid working (optional).
- Free on-site parking.
About FLEETCOR
FLEETCOR is a global technology organization leading the future of commercial payments, with a culture of innovation. Our solutions help businesses control, simplify, and secure payments for fuel, payables, tolls, and lodging. Our solutions are used by millions in over 80 countries.
All employment offers are subject to satisfactory pre-employment vetting, including references and background checks, to meet legal and regulatory requirements.
FLEETCOR promotes diversity and equal opportunities, fostering an inclusive culture among our employees.
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IT Production Support Analyst employer: Corpay
Contact Detail:
Corpay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Production Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, especially SQL. Being able to demonstrate your proficiency in running and creating queries during interviews can set you apart from other candidates.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've handled high-pressure situations in the past. Be ready to discuss specific incidents where you triaged issues effectively or contributed to continuous improvement activities.
✨Tip Number 3
Since communication is key in this role, practice explaining technical concepts in simple terms. This will help you convey your ideas clearly during interviews and demonstrate your ability to interact with non-technical stakeholders.
✨Tip Number 4
Research FleetCor's culture and values to align your responses with what they prioritise. Understanding their approach to innovation and customer service can help you tailor your answers and show that you're a good fit for their team.
We think you need these skills to ace IT Production Support Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an IT Production Support Analyst. Familiarise yourself with key terms like Incident Management, SQL, and Change Management, as these will be crucial in your application.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the job description. Emphasise your skills in problem-solving, task prioritisation, and communication, as these are essential for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific experiences where you've successfully handled high-priority issues or worked under pressure, demonstrating your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Corpay
✨Showcase Your Problem-Solving Skills
As an IT Production Support Analyst, you'll need to demonstrate your ability to tackle unique issues. Prepare examples from your past experiences where you successfully identified and resolved problems under pressure.
✨Familiarise Yourself with SQL
Since the role requires good experience using SQL, brush up on your skills. Be ready to discuss how you've used SQL in previous roles, including running and creating queries to support production systems.
✨Communicate Clearly
Excellent communication skills are essential for this position. Practice explaining technical concepts in simple terms, as you'll need to interact with various individuals and departments who may not have a technical background.
✨Understand Change Management Processes
Familiarise yourself with Change Management processes, as contributing to these activities is part of the role. Be prepared to discuss any relevant experiences you have in managing changes effectively within IT environments.
