At a Glance
- Tasks: Manage and recover overdue Direct Debit payments while building positive relationships.
- Company: Join Corpay, a global leader in commercial payments with a culture of innovation.
- Benefits: Enjoy 25 days holiday, private healthcare, and career progression opportunities.
- Other info: Dynamic work environment with a focus on diversity and inclusion.
- Why this job: Make a real impact by helping clients resolve payment issues in a supportive team.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Your role
Corpay is currently looking to hire a Collections Officer on a permanent basis within our Fleetcor Europe division. This position falls under our IVP line of business and is located in our Ipswich office. In this role, you will be managing and recovering returned Direct Debit payments across multiple lines of business within Corpay, ensuring prompt resolution of overdue balances and minimizing bad debt. You will report into the Collections Team Leader and regularly collaborate with other teams within the division.
As a Collections Officer, Corpay will set you up for success by providing:
- Assigned workspace in the Ipswich office
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
- Ensuring accurate ledger management always following best practice procedures.
- Recovering unpaid Direct Debits.
- Undertaking timely referral of collection issues to management, as appropriate.
- Building and developing positive relationships with internal and external stakeholders, suppliers and clients.
- Engaging with customers in a professional and empathetic manner to resolve outstanding balances and maintain positive client relationships.
- Ensuring customer queries are responded to promptly and accurately, with a ‘correct first time’ approach.
- Maintaining ageing debt within agreed targets, through effective communication and timely follow-up, with guidance and support from management.
- Ensuring compliance with Data Protection Act where any payment information is provided.
Qualifications & Skills
- Previous experience within a customer service, operational or administration environment working within agreed service levels.
- Previous credit control collection experience would be preferable.
- Excellent verbal and written communication skills with professional telephone manner.
- Good attention to detail and accuracy.
- Methodical and organized.
- Computer literate, with familiarity of Microsoft Office (or similar).
- Calm and Professional when resolving disputes.
- Cooperative and dependable with an aptitude to work as part of a team.
- Ability to work on own initiative.
- Able to make own decisions and to recognize when to escalate.
Benefits & Perks
- 4 X Life insurance
- Pension scheme - 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to LinkedIn learning
- Free rewards and discounts via Gratitudes
- Career Progression
Collections Officer in Ipswich employer: Corpay
Corpay is an exceptional employer that fosters a collaborative and innovative work culture, particularly within the dynamic fintech sector in London. Employees benefit from a hybrid work environment, comprehensive private healthcare, and a robust pension scheme, alongside ample opportunities for professional growth and mentorship. Joining Corpay means being part of a forward-thinking team dedicated to shaping the future of payments while enjoying a supportive atmosphere that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Officer in Ipswich
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Corpay. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Officer in Ipswich
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Corpay.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Corpay's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Corpay
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Corpay.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Corpay will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Corpay employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
