Implementation Specialist

Corpay is currently looking to hire an Implementation Specialist on a permanent basis within our Stored Value Solutions (SVS) division. This position falls under our Corporate Payments line of business and is based remotely in the UK. This role is client facing and will be responsible for the implementation and onboarding of gift card-related products and services. Candidates will be responsible for managing assigned projects and providing product support to clients, SVS Sales Executives, and SVS Account Management.

Responsibilities:

• Managing all aspects of the implementation process.
• Gathering project requirements, creating and maintaining project plans, identifying risk, problem-solving, and setting and adhering to deadlines.
• Communicating effectively to clients, project teams, and stakeholders.
• Providing regular updates to internal stakeholders and management.
• Collaborating with other departments to ensure tasks are completed to ensure there are no impacts on project timelines.
• Facilitating project meetings and training sessions either onsite or virtual.
• Publishing standard project management communications including meeting notes, project plans, key milestone dates and any other project tracking documentation.
• Alerting internal stakeholders of important account relationship or project challenges needing escalation for resolution.
• Assisting customers with adoption of platform features and best practices to maximize business value.
• Partnering with Account Managers to support client business reviews and expansion opportunities.
• Coordinating with internal support teams to ensure timely resolution of day-to-day customer support inquiries.
• Working with Implementation management and peers to improve the Implementation process.
• Looking for efficiencies to improve the timeliness and quality of implementations.

Qualifications & Skills:

• Bachelor’s Degree with a concentration in Business Administration or Computer Science is preferred.
• Familiarity with project management software, tools, and techniques.
• Knowledge of web applications, and web design is preferred.
• General IT knowledge of systems, software/hardware, and telecommunications connectivity terminology is preferred.
• A minimum of 2 years related experience.
• Strong level of personal organization with excellent oral/written communication skills.
• Detail-oriented, with the ability to handle multiple assignments promptly and effectively.
• Ability to fully learn SVS products and act in a consultative manner with clients.
• Strong analytical and problem-solving skills.
• Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple tasks.
• Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues.

Benefits & Perks:

• 25 days’ annual leave plus 8 bank holidays.
• Option to buy or sell up to 5 days of annual leave annually through the benefits enrolment window.
• Pension scheme with a minimum 3% employee contribution and up to 5% employer contribution from Corpay.
• Private Medical Insurance through Vitality with no excess payable by employees; Corpay covers the standard £250 excess charge.
• Access to the Gratitudes benefits platform, offering flexible discounts, supermarket savings of 4–5%, and a range of exclusive employee offers.
• Free access to LinkedIn Learning, with thousands of courses to support ongoing professional and personal development.