What We Need Corpay is currently looking to hire a Corporate Travel Specialist on a permanent basis within our Lodging division. This position falls under our TA Connections line of business and is based in our Heathrow office. In this role you will manage the daily activities of the corporate travel and training for the airlines. They will follow all compliance and operational policies to ensure our client requests are managed timely meeting SLA’s. In addition, will liaise with clients, partners, and colleagues to ensure consistent resolution. You will report directly to Corporate Operations Manager and regularly collaborate with teams and departments. How We Work As a Corporate Travel Specialist, Corpay will set you up for success by providing: Assigned workspace in the Sheraton Heathrow office Company-issued equipment Formal, hands-on training Role Responsibilities Assisting customers with booking hotels, flights, transport, meeting spaces. Ensuring client’s requests related to corporate travel are handled in a timely and effective manner. Processing of Daily arrivals. Assisting customers with their access to online booking tools. Monitoring of all communication tools (chat, email, phone) for new requests, and follow ups on existing requests. Ensuring clear and concise handover of any outstanding tasks to the following shifts for completion/follow-up. Having continuous communications within the team channels to ensure efficiencies and sharing of shift knowledge. Logging and escalation of any complaints or potential issues to management. Providing feedback on process and systems that can assist the continuous growth of the team. Working on adhoc tasks as required of the CORP Team. Qualifications & Skills Previous experience within a customer service, operational or administration environment working within agreed service levels. Experience in travel coordination and/or hospitality. Strong organizational and communication skills. Ability to work in a fast-paced environment. Proficiency in Microsoft Office and travel booking systems. Good telephone and written/verbal communication skills. Competence in MS Office, especially Excel is preferred. Strong attention to detail and accuracy. Flexibility and adaptability to changing priorities and demands. Working hours are 07.30 – 15.30 on a shift basis with working weekends an expectation. Benefits & Perks 4 X Life insurance Pension scheme - 5% employer contribution Private Healthcare 25 days Holiday (plus Holiday Buy/Sell) Access to LinkedIn learning Free rewards and discounts via Gratitudes Career Progression #LI-WK1 #LI-Onsite
