Customer Services Advisor

What We Need

Corpay is currently looking to hire a Customer Service Advisor within our Allstar Cards division. This position falls under our Corporate Payments line of business, located in Swindon, UK. In this role, you will be retaining customers by managing and exceeding expectations through delivery of a quality service that focuses on our customer centric approach.

In this role, you will be reporting to the Customer Operations Team Manager.

How We Work

As a Customer Service Advisor, you will be expected to work in a onsite environment. Corpay will set you up for success by providing:

• Assigned workspace in our Swindon office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

• Managing telephone and email enquiries with professionalism, clarity, and urgency
• Resolving queries accurately and promptly, offering advice and solutions within SLA timeframes
• Liaising across departments to ensure customer needs are fully met
• Building effective working relationships with customers, suppliers, and internal teams
• Identifying process improvements and feeding these back to support continuous development
• Completing daily administrative tasks in a timely and efficient manner
• Promoting relevant services and solutions to add value to the customer relationship
• Supporting service excellence by contributing to decision-making and knowledge sharing across the team

Qualifications & Skills

• Have proven experience in customer service, preferably in a call center or fast-paced environment but not essential
• Be confident using multiple IT systems at once, with the ability to switch between platforms seamlessly
• Have solid experience working with Microsoft 365 – including Outlook, Excel, Word, and Teams
• Demonstrate excellent written and verbal communication skills
• Be able to remain calm and professional when handling complaints or difficult queries
• Possess strong attention to detail, especially when following processes or inputting data
• Work well under pressure, maintaining quality and speed even during high volumes
• Be a dependable team player who supports colleagues and contributes to shared team goals.

Benefits & Perks

• A competitive salary and benefit package
• Private medical cover via Vitality
• Access to Gratitudes – our exclusive rewards and discounts platform
• Life assurance at 4x your annual salary
• 5% employer pension contribution
• Full access to LinkedIn Learning for personal and professional development
• A welcoming, energetic team and a chance to make a difference

Our Company & Purpose

CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations.
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as CORPAY and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.CORPAY.com or following CORPAY on LinkedIn.

Equal Opportunity/Affirmative Action Employer

CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

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