Customer Service Advisor

About the Role

Corpay is currently hiring a Customer Service Advisor on a permanent basis within our Allstar Cards division. This position falls under our Corporate Payments line of business and is located in Swindon, UK. You will play a key part in retaining and supporting our customers, delivering an exceptional service experience by managing enquiries with care, confidence, and a customer‑centric mindset. You’ll take ownership of customer interactions, ensuring expectations are not only met but exceeded through quality, consistency, and attention to detail. You will report to the Customer Operations Team Manager and regularly collaborate with other teams in the business.

How We Work

As a Customer Service Advisor, you will be expected to work in an onsite environment. Corpay will set you up for success by providing:

• Assigned workspace in our Swindon office
• Company‑issued equipment
• Formal, hands‑on training

Responsibilities

• Managing inbound telephone and email enquiries with professionalism, clarity, and urgency.
• Resolving customer queries accurately and efficiently, providing clear advice and effective solutions within agreed SLA timeframes.
• Working closely with internal teams and departments to ensure customer needs are fully understood and met.
• Building strong, positive working relationships with customers, suppliers, and colleagues.
• Identifying opportunities for process improvement and sharing feedback to support continuous development.
• Identifying opportunities to recommend and refer customers for additional products or services in a helpful, customer‑first way.
• Completing daily administrative tasks accurately and on time.
• Understanding customer needs through effective conversations and referring relevant products and services where they add value.
• Introducing appropriate solutions in a customer‑focused, compliant, and timely manner to support retention and enhance the overall customer experience.
• Supporting service excellence by contributing to team discussions, decision‑making, and knowledge sharing.

Qualifications & Skills

• Previous customer service experience, ideally within a call centre or fast‑paced environment (desirable but not essential).
• Confident using multiple systems at once, with the ability to switch between platforms smoothly.
• IT skills are essential.
• Strong working knowledge of Microsoft 365, including Outlook, SharePoint, Excel, Word & Teams.
• Excellent written and verbal communication skills, with the ability to adapt to different customer needs.
• Calm, professional, and resilient when handling complaints or complex queries.
• High attention to detail, particularly when following processes or entering data.
• Able to perform well under pressure while maintaining accuracy and service quality.
• A reliable team player who supports colleagues and contributes positively to shared team goals.
• Comfortable identifying opportunities to recommend relevant products or services in a helpful, customer‑first way.

Benefits and Perks

• A competitive salary and benefit package
• Private medical cover via Vitality
• Access to Gratitudes – our exclusive rewards and discounts platform
• Life assurance at 4x your annual salary
• 5% employer pension contribution
• Full access to LinkedIn Learning for personal and professional development
• A welcoming, energetic team and a chance to make a difference

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, colour, gender (including pregnancy), religion, nationality, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.