At a Glance
- Tasks: Support customers with software queries and provide expert problem-solving.
- Company: Join Corpay, a global leader in innovative payment solutions.
- Benefits: Enjoy 25 days holiday, private healthcare, and career progression opportunities.
- Other info: Dynamic team environment with a focus on diversity and inclusion.
- Why this job: Be the go-to expert for customers and make a real impact in their experience.
- Qualifications: Open to fresh graduates or those with up to 2 years of experience in software support.
The predicted salary is between 25650 - 31350 £ per year.
Corpay is currently looking to hire a Software Support Analyst on a permanent basis within the UK Product Support division. This position falls under our Epyx line of business and is based in our Meriden office. In this role, you will encounter a diverse role that will require you to become a business expert in everything within the software application. You will provide advice and expert problem solving to our existing and new customers and be their first point of contact for assistance. You will report into the Head of Product Support and regularly collaborate with other teams within the division.
As a Software Support Analyst, you will be expected to work from our Meriden office. Corpay will set you up for success by providing:
- Assigned workspace in the designated office
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
- Providing support and resolution for both 1st and 2nd line queries, including the escalation and management of software incidents to the product team and software developers.
- Providing detailed advice and guidance to customers on product best practices, queries, and operational challenges that users may have in the use of the 1link services.
- Managing software incidents and tickets, including replicating and documenting the incidents.
- Providing support to new releases of software, through the testing of both new products and updates to the existing products.
- Working with new and existing customers to understand their requirements for the solutions and the best configuration for these requirements.
- Supporting the product specialists on day-to-day duties, including data management and issue management.
- Providing virtual and occasional onsite user training and support for both new and existing customers.
Qualifications & Skills
- 0-2 years of experience in this field or a similar area; fresh graduates are also welcome.
- Previous experience in supporting software solutions (1st or 2nd line queries).
- Any exposure to tools such as JIRA/Slack/SQL studio/Team Foundation Server would be advantageous, but not essential.
- Previous experience of system integrations via XML (SOAP) web-services, APIs (JSON) or FTP processes would also be advantageous.
- Ability to manage well under pressure.
- Detail-oriented.
- Enjoy the build and support processes for software.
- Assertive, team player with multi-tasking ability.
Benefits & Perks
- 4 X Life insurance
- Pension scheme - 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to LinkedIn learning
- Free rewards and discounts via Gratitudes
- Career Progression
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, colour, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law.
Software Support Analyst in Coventry employer: Corpay
Corpay is an exceptional employer that fosters a dynamic work culture centred on innovation and collaboration, making it an ideal place for a Global Travel Operations Specialist. With a strong commitment to employee growth, we offer comprehensive training and development opportunities, ensuring that our team members thrive in their careers. Located in the heart of a vibrant city, our office provides a stimulating environment where you can engage with diverse colleagues and contribute to shaping the future of commercial payments.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Analyst in Coventry
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Corpay or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Corpay.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Corpay.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Corpay that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Software Support Analyst in Coventry
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Corpay.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Corpay and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Corpay
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Corpay uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
