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For Companies At a Glance
- Tasks: Manage and recover overdue Direct Debit payments while building positive relationships.
- Company: Join CORPAY, a global leader in business payments with a focus on innovation.
- Benefits: Enjoy 25 days holiday, private healthcare, and a pension scheme with employer contributions.
- Why this job: Make a real impact in a dynamic role that supports businesses worldwide.
- Qualifications: Previous credit control experience preferred; strong communication and organisational skills required.
- Other info: Hybrid work environment with formal training and excellent career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Company description
Corpay is a global S&P 500 corporate payments company that helps businesses and consumers pay expenses in a simple, controlled manner. Corpays suite of modern payment solutions help its customers better manage vehicle-related expenses, travel expenses and payables. This results in our customers saving time and ultimately spending less. Corpay Payments made easy.
What We Need
Corpay is currently looking to hire a Collections Officer within our Fleetcor Europe division. This position falls under our IVP line of business, located in Ipswich, UK. In this role, you will be managing and recovering returned Direct Debit payments across multiple lines of business within Corpay^, ensuring prompt resolution of overdue balances and minimizing bad debt.
In this role, you will be reporting to the Collections Team Leader.
How We Work
As a Collections Officer, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:
- Assigned workspace in our Ipswich office.
- Company-issued equipment
- Formal, hands-on training
Job description
Role Responsibilities
- Ensuring accurate ledger management always following best practice procedures.
- Recovering unpaid Direct Debits.
- Undertaking timely referral of collection issues to management, as appropriate.
- Building and developing positive relationships with internal and external stakeholders, suppliers and clients.
- Engaging with customers in a professional and empathetic manner to resolve outstanding balances and maintain positive client relationships
- Ensuring customer queries are responded to promptly and accurately, with a correct first time approach.
- Maintaining ageing debt within agreed targets, through effective communication and timely follow-up, with guidance and support from management
- Ensuring compliance with Data Protection Act where any payment information is provided.
Required profile
Qualifications & Skills
- Previous credit control collection experience would be preferable.
- Excellent verbal and written communication skills with professional telephone manner.
- Good attention to detail and accuracy
- Methodical and organized.
- Computer literate, with familiarity of Microsoft Office (or similar)
- Calm and Professional when resolving disputes
- Cooperative and dependable with an aptitude to work as part of a team
- Ability to work on own initiative.
- Able to make own decisions and to recognize when to escalate.
What we offer
- 4 X Life insurance
- Pension scheme 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to benefits portal
- Access to LinkedIn learning
Collections Officer employer: Corpay
Contact Detail:
Corpay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Officer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Collections Officer role at Corpay. You never know who might have the inside scoop or a referral!
✨Tip Number 2
Prepare for those interviews! Research common questions for Collections Officer roles and practice your responses. Focus on showcasing your communication skills and how you handle disputes calmly and professionally.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining a company that values integrity and collaboration.
We think you need these skills to ace Collections Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in credit control and collections. Use keywords from the job description to show we’re a perfect match!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re excited about the Collections Officer role and how your skills align with our values at Corpay.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your written application is clear, concise, and free of errors. We want to see your professional tone right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and keep track of all the amazing candidates like you.
How to prepare for a job interview at Corpay
✨Know Your Numbers
As a Collections Officer, you'll be dealing with financial data regularly. Brush up on your understanding of Direct Debits and overdue balances. Be prepared to discuss how you've managed similar situations in the past, showcasing your attention to detail and accuracy.
✨Showcase Your Communication Skills
Excellent verbal and written communication is key for this role. Practice articulating your thoughts clearly and professionally. You might even want to role-play common scenarios you could face, like resolving disputes or engaging with clients empathetically.
✨Demonstrate Your Organisational Skills
Being methodical and organised is crucial in collections. Prepare examples of how you've successfully managed multiple tasks or projects simultaneously. Highlight any tools or systems you use to keep track of your work, as this will show your ability to maintain accurate ledger management.
✨Emphasise Teamwork and Initiative
Corpay values collaboration, so be ready to discuss how you've worked effectively within a team. Also, share instances where you've taken the initiative to solve problems or improve processes, as this shows you're dependable and proactive.
