Your role
What you'll be doing
What We Need
Corpay is currently looking to hire a Client Relationship Manager - Deposit Platform within our Alpha Agency Solutions division. This position falls under our Cross-Border Solutions line of business and is located in London. In this role, you will support the growth of our deposit platform by delivering an exceptional client onboarding experience, managing ongoing client relationships, and coordinating with internal stakeholders to ensure seamless service throughout the client lifecycle. You will report directly to the Head of Deposit Platform and regularly collaborate with Sales, Client Services, Compliance, Operations, and Relationship Management teams.
How We Work
As a Deposit Platform Client Relationship Manager, Corpay will set you up for success by providing:
- Assigned workspace in our London office
- Company-issued equipment
- Ongoing training and development opportunities
Role Responsibilities
The responsibilities of the role will include:
- Coordinating the end-to-end client onboarding process from initial engagement through to account funding, partnering closely with Client Services, Compliance, and Operations teams.
- Providing clients and Relationship Managers with onboarding documentation, guidance, and support throughout the account opening process.
- Following up proactively with clients and internal stakeholders to ensuring timely completion of onboarding requirements.
- Taking ownership of the onboarding journey, ensuring accountability until client accounts are fully operational.
- Collaborating with Sales and Relationship Management teams to delivering an outstanding client experience and identifying opportunities to grow wallet share.
- Monitoring zero-balance and dormant client accounts, engaging with clients to understanding funding intentions and identifying opportunities for reactivation.
- Responding to inbound client enquiries, resolving issues where possible, and escalating complex matters to the appropriate internal teams or Relationship Managers.
- Maintaining high standards of client service by ensuring responsive, accurate, and professional communication.
- Assisting with the preparation of monthly Management Information (MI) reports and supporting business performance analysis.
- Providing data-driven insights to Relationship Managers to supporting client retention and business growth initiatives.
- Assisting the Head of Deposit Platform with ad hoc reporting, data analysis, and the preparation of client presentations and pitch materials.
- Creating and refining client-facing presentations, pitch decks, and product literature using Microsoft PowerPoint.
- Maintaining accurate client records and supporting continuous improvements to onboarding and client management processes.
Qualifications & Skills
- Previous experience in a Client Relationship Management, Client Services, or Account Management role within Financial Services.
- Experience supporting client onboarding and account opening processes.
- Strong client relationship management and customer service skills.
- Excellent communication and interpersonal skills, with the ability to build relationships across internal and external stakeholders.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Analytical mindset with experience interpreting data and identifying trends to support business decisions.
- Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.
- Ability to work independently while collaborating effectively across cross-functional teams.
- Experience working with compliance and regulatory onboarding requirements within Financial Services is preferred.
- Bachelor's degree or equivalent professional experience is preferred.
Benefits & Perks (Country Specific)
- 25 days' annual leave plus 8 bank holidays
- Option to buy or sell up to 5 days of annual leave annually through the benefits enrolment window
- Pension scheme with a minimum 3% employee contribution and up to 5% employer contribution from Corpay
- Private Medical Insurance through Vitality with no excess payable by employees; Corpay covers the standard £250 excess charge
- Access to the Gratitudes benefits platform, offering flexible discounts, supermarket savings of 4–5%, and a range of exclusive employee offers
- Free access to LinkedIn Learning, with thousands of courses to support ongoing professional and personal development
#LI-LM1
#INDPRO-INT
About Corpay
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay: https://www.corpay.com
Transparency & Compliance
Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Use of Artificial Intelligence in Hiring
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
Candidate Privacy Notice
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.
Pay Philosophy
Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.
