Client Manager

Corpay is currently looking to hire a Client Manager within our PayByPhone division. This position falls under our Corporate Payments line of business, located in Hatfield, UK. In this role, you will be assisting the Head of Client Management and the UK Commercial Director in achieving revenue growth targets set out by the business by maintaining a great relationship with existing clients but always having a ‘sales first’ approach to client contact. In this role, you will be reporting to the Head of Client Management.

Role overview

As a Client Manager, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in office
• Formal, hands-on training

Role Responsibilities

• Striving to grow revenue & transactions for designated sets of clients against agreed targets
• Increasing space count by adding new CPZs, car parks or on / off street locations with a focus on gated off-street opportunities
• Actively create opportunities to remove P&D machines using case studies and data.
• Contacting all key (platinum & gold) clients monthly by email or phone to ensure that they are up to date with latest product releases.
• Ensuring contract review meetings to be held with all key clients quarterly followed by an annual service review for all Clients.
• Maintain client development plans for key clients with detailed revenue growth targets, measured quarterly.
• Working with Marketing to create presentations & case studies to upsell additional products such as Gated Off-Street, Emissions, Rights and Rates and Permits to generate additional revenues.
• Ensuring clients renew and extend contracts where eligible.
• Maintaining meeting notes and actions and keep salesforce updated with client information.
• Liaising with the Client support team to ensure KPI’s are being met on any issues raised through Operational Support. Raise escalations where needed.

Qualifications & Skills

• Minimum 2 years’ experience in Client and relationship Management as well as Sales upselling.
• Significant previous experience of working in a client facing environment.
• Strong analytical skills and the ability to gather, analyze and present material clearly and concisely.
• Self-motivated and able to work as part of a team.
• Good working knowledge of Microsoft Office.
• A customer-centric approach and ability to ensure the right Teams are resolving the correct tasks within set SLAs.
• Excellent attention to detail.
• Ability to identify and process a sales opportunity quickly.
• 4 X Life insurance
• Access to benefits portal
• Access to LinkedIn learning

Our Company & Purpose

CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations.
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as CORPAY and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.CORPAY.com or following CORPAY on LinkedIn.

CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

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