At a Glance
- Tasks: Make outbound calls to support users with overdue requests and educate them on processes.
- Company: Join Corpay, a global leader in commercial payments with a culture of innovation.
- Benefits: Enjoy 25 days holiday, private healthcare, and a pension scheme with employer contributions.
- Other info: Work in a supportive environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team that values your contributions and offers career progression.
- Qualifications: Customer service experience and a confident, outgoing personality are essential.
The predicted salary is between 22000 - 27000 £ per year.
Your role involves providing outbound telephone support to Service Centre users of 1link Service Network who have overdue Service Booking Requests and overdue Vehicle Off Road (VOR) Requests. The process is designed to provide a telephone reminder service that ensures users are aware of any overdue requests and the importance of actioning these requests within the appropriate timescales. You will report into the Operations Support Manager and regularly collaborate with other teams within the division.
As a Call Centre Operative, Corpay will set you up for success by providing:
- Assigned workspace in the Meriden office
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
- Understanding of all Service Booking and VOR Processes and be familiar with key system benefits.
- Making outbound calls to customers and advising them of overdue responses.
- Talking users through the process of accepting, declining and offering alternate dates to Booking Requests.
- Encouraging users to respond to VOR requests.
- Ensuring that Booking Chase Procedures are adhered to at all times.
- Recording calls and chase details within the 1link Product Support system.
- Adhering to set targets for calls made and bookings/VORs actioned.
- Escalating to Network Support any issues that prevent users from actioning Booking/VOR Requests.
- Liaising with second line support as necessary while an escalated fault is being fixed.
- Providing customers with updates to faults they have reported in a timely manner.
- Updating Service Centre details during calls, including telephone and email details.
Qualifications & Skills
- Prior experience within a customer service role with excellent telephone manner.
- A customer-focused individual with a confident and outgoing personality.
- A professional and disciplined approach to individual performance and that of the Network Support team.
- An ability to organise and prioritise workloads using the systems and processes provided.
- An ability to handle repetitive work with a consistent level of enthusiasm and vigour.
- The ability to manage negative reactions to the chase process.
- Computer literate, able to work new systems with ease.
Benefits & Perks
- 4 X Life insurance
- Pension scheme - 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to LinkedIn learning
- Ability to earn commission based on targets
- Career Progression
Call Centre Operative employer: Corpay
Corpay is an exceptional employer that fosters a dynamic work culture centred on innovation and collaboration, making it an ideal place for a Global Travel Operations Specialist. With a strong commitment to employee growth, we offer comprehensive training and development opportunities, ensuring that our team members thrive in their careers. Located in the heart of a vibrant city, our office provides a stimulating environment where you can engage with diverse colleagues and contribute to shaping the future of commercial payments.
