At a Glance
- Tasks: Provide admin support, manage accounts, and resolve queries in a dynamic team environment.
- Company: Corpay is a global leader in commercial payments, driving innovation in payment solutions.
- Benefits: Enjoy hybrid work, free medical, great salary, on-site parking, and generous pension contributions.
- Other info: This is a 6-month fixed-term contract with opportunities for growth.
- Why this job: Join a supportive culture, develop skills, and make an impact in a fast-paced industry.
- Qualifications: Customer service experience, strong communication skills, and proficiency in MS Office required.
The predicted salary is between 24000 - 36000 € per year.
Your role
What you\'ll be doing
Corpay^ is currently looking to hire a Business Support Administrator within the UK Business Support division. This position falls under our Allstar Business Solutions line of business based in Swindon, UK.
This is a full-time, 6 months fixed term contract, working on a hybrid basis (3 days in the Swindon office, 2 days working from home).
What you’ll be doing:
The successful candidate will be responsible for providing administrative support across multiple accounts within the organisation and act as first point of contact for query resolution. The ideal candidate will have excellent communication skills and the ability to multitask effectively.
Key Accountabilities:
Creating new accounts for customers and merchants to the correct parameters
Completing quality assurance checks on new accounts for customers and merchants to ensure a smooth and efficient implementation of services. Updating and amending accounts as required for accuracy
Identifying errors with new customer or merchant accounts and handling these accordingly to get them corrected
Act as first point of contact for query resolution and issues that are raised via the merchant, Relationship Management or customer facing teams
Handle incoming calls from merchants regarding card acceptance and invoice queries, network additions, deletions and other changes
Create and amend price rules
Manage all regular tasks and queries in a timely manner, providing solutions and advice within the agreed service levels to ensure first class delivery as well as liaising with other areas of the business to fulfil customer/merchant requirements.
Processing, reconciling VISA payments and managing disputes
Identify sites with zero turnover and investigate for further action
Adhere to company policies and procedures, including maintaining confidentiality of sensitive information
Carry out periodic SOX Control audits of active sites
What we’re looking for:
Previous experience within a customer service, operational or administration environment working within agreed service levels
Experience of working as part of a busy team with empathy, compassion, and a genuine desire to support others
You will have excellent customer services skills, a proactive \'can do\' attitude, happy to help and assist a variety of customers, organisational skills and attention to detail whilst being able to remain calm in a busy environment. You will be expected to have the ability to work independently as well as part of a collaborative team.
Good telephone, written/verbal communication skills
Competence in MS Office, especially Excel, SQL and financial systems
Experience of using SalesForce would be desirable
A confident communicator who can demonstrate good customer resolution techniques
Strong attention to detail and accuracy
Ability to handle confidential information with discretion and professionalism.
Strong problem-solving skills and ability to work independently.
Ability to work collaboratively and effectively in a team environment.
Flexibility and adaptability to changing priorities and demands.
The rewards we’ll give you:
Opportunity to work with great people!
25 days Holiday (plus Holiday Buy/Sell)
Free on-site parking
Great salary package
Free private medical via Vitality
Free rewards and discounts via Gratitudes
4 x your annual salary for life insurance
5% company pension contributions
LinkedIn Learning License
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About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay\'s Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Business Support Administrator in Swindon employer: Corpay
Corpay is an excellent employer that fosters a supportive and inclusive work culture, offering employees the chance to collaborate with great people in a dynamic environment. With a competitive salary package, free private medical insurance, and generous pension contributions, employees can thrive both personally and professionally. The hybrid working model allows for flexibility, making it an ideal workplace for those seeking meaningful and rewarding employment in Swindon.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Administrator in Swindon
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, such as MS Office, especially Excel, and any experience with SQL or Salesforce. Being able to demonstrate your proficiency in these areas during an interview can set you apart from other candidates.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've successfully resolved queries or issues in previous roles. This will showcase your ability to handle the responsibilities of being the first point of contact for query resolution.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role requires excellent communication abilities, consider role-playing common scenarios you might encounter in the position to build confidence and clarity in your responses.
✨Tip Number 4
Research Corpay and its culture to understand their values and mission. Being able to articulate how your personal values align with theirs during the interview can demonstrate your genuine interest in the company and the role.
We think you need these skills to ace Business Support Administrator in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service, administration, and operational roles. Emphasise skills like communication, problem-solving, and attention to detail, as these are key for the Business Support Administrator position.
Craft a Strong Cover Letter:Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Use examples from your past experiences to demonstrate how you meet the requirements, such as handling queries or managing accounts.
Showcase Relevant Skills:In your application, clearly outline your proficiency in MS Office, especially Excel, and any experience with financial systems or SalesForce. Mention your ability to work independently and collaboratively, as this is crucial for the role.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for the role.
How to prepare for a job interview at Corpay
✨Showcase Your Communication Skills
As a Business Support Administrator, excellent communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to explain how you would handle customer queries or resolve issues, so think of examples that highlight your ability to communicate effectively.
✨Demonstrate Your Multitasking Ability
This role requires juggling multiple tasks simultaneously. During the interview, share specific instances where you've successfully managed several responsibilities at once. This will show your potential employer that you can thrive in a busy environment and maintain high standards of accuracy.
✨Familiarise Yourself with Relevant Tools
Since the job mentions the use of MS Office, especially Excel, and possibly SalesForce, make sure you're comfortable discussing your experience with these tools. If you have any specific achievements or projects where you used these applications, be ready to share them.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think about past experiences where you identified errors or resolved conflicts, particularly in a customer service context. Being able to articulate your thought process in these situations will demonstrate your capability to handle challenges effectively.
