At a Glance
- Tasks: Build strong relationships with customers and ensure their experience with Allstar is seamless.
- Company: Join Corpay, a leader in Fuel and Fleet Payments, based in Swindon.
- Benefits: Enjoy 25 days holiday, private healthcare, and access to LinkedIn learning.
- Other info: Dynamic office environment with opportunities for growth and development.
- Why this job: Make a real impact by helping customers maximise their Allstar products.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Corpay is looking to hire an Account Executive within our Fuel and Fleet Payments division. This position falls under our Allstar line of business and is located in our Swindon office. You will be responsible for building strong, trusted relationships with customers, helping them get the most value from their Allstar products and ensuring their day-to-day experience is seamless. Acting as a dedicated point of contact, you will take ownership of customer queries from start to finish, resolving issues efficiently and with care. You will combine product knowledge with a deep understanding of your customers' needs, proactively guiding them, identifying opportunities to improve their experience, and ensuring they receive the premium level of service Allstar is known for. This role is central to delivering excellent customer outcomes, strengthening long-term partnerships, and retaining our customers by making Allstar an indispensable part of how they run their fleet.
Our Account Executives are office-based, working from our Swindon location. Our business operating hours are Monday to Friday, 8:30am to 5:00pm. To set you up for success, Corpay provides:
- An allocated workspace in our Swindon office
- All necessary company issued equipment
- Comprehensive, hands-on training and continued support from the Customer Success Team
As an Account Executive, you will be responsible for managing and growing our mid-market portfolio of customers, ensuring strong commercial performance, customer satisfaction, and long-term retention. Responsibilities include:
- Customer Relationship Management: Build and maintain strong, trusted relationships with key customer stakeholders across our segmented portfolio. Act as a dedicated point of contact for customers, owning day-to-day engagement and issue resolution. Understand customer needs, challenges, and objectives, aligning Corpay solutions to deliver measurable value.
- Account Performance & Growth: Deliver against agreed volume, revenue, and activity targets across assigned product lines. Identify opportunities to grow existing accounts through cross-sell, upsell, and increased product adoption. Work proactively to mitigate attrition risk and support customer retention.
- Risk, Retention & Recovery: Identify early warning signs of customer dissatisfaction or attrition risk. Lead recovery and reengagement activity for at-risk accounts, working closely with internal teams where required. Ensure accurate tracking and reporting of retention and recovery activity.
- Cross-Functional Collaboration: Work closely with internal teams including Customer Success, Sales, Operations, and Finance to deliver seamless customer experiences. Coordinate internal resources to resolve customer issues efficiently and effectively. Provide feedback from customers to inform product, process, and service improvements.
Skills & Experience: Proven experience in an Account Manager, Customer Success, or client-facing commercial role. Demonstrated success managing a portfolio of customers and delivering against volume, revenue, and retention targets. Strong understanding of customer lifecycle management, including onboarding, growth, renewal, and recovery. Experience working with CRM systems and performance reporting tools to track activity, risks, and opportunities. Ability to analyse customer data and behaviour to identify trends, risks, and growth opportunities. Experience operating effectively within a fast-paced, results-driven environment. Strong stakeholder management skills, with the ability to influence internally and build trusted relationships externally. Confident communicator, able to explain complex information clearly and tailor messaging to different audiences.
Benefits & Perks: 4 X Life insurance, Pension scheme 5% employer contribution, Private Healthcare, 25 days Holiday plus stats (plus Holiday Buy/Sell), Access to LinkedIn learning.
Account Executive in Birmingham employer: Corpay
Corpay is an exceptional employer, offering a supportive work culture in our Swindon office where Account Executives can thrive. With comprehensive training, a focus on employee growth, and a commitment to customer satisfaction, we empower our team to build meaningful relationships and drive success. Our competitive benefits package, including private healthcare and generous holiday allowances, ensures that our employees feel valued and motivated in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Corpay. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Corpay before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Executive in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Corpay:Your cover letter is your chance to shine! Tell us why you want to work at Corpay specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Corpay!
How to prepare for a job interview at Corpay
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
