Software Support Analyst in Balsall Common

Your roleWhat you'll be doingWhat We NeedCorpay is currently looking to hire a Software Support Analyst on a permanent basis within the UK Product Support division.
Want to apply Read all the information about this position below, then hit the apply button.
This position falls under our Epyx line of business and is based in our Meriden office.
In this role you will encounter a diverse role that will require you to become a business expert in everything within the software application.
You will provide advice and expert problem solving to our existing and new customers and be their first point of contact for assistance.
You will report into the Head of Product Support and regularly collaborate with other teams within the division.How We WorkAs a Software Support Analyst you will be expected to work from our Meriden office.
Corpay will set you up for success by providing: Assigned workspace in the designated officeCompany-issued equipmentFormal, hands-on trainingRole ResponsibilitiesProviding support and resolution for both 1st and 2nd line queries, this will include the escalation and management of software incidents to the product team and software developers.Providing detailed advice and guidance to customers on product best practises, queries and operational challenges that users may have in the use of the 1link services.Managing software incidents and tickets, including replicating and documenting the incidents.Providing support to new releases of software, through the testing of both new products and updates to the existing productsWorking with new and existing customers to understand their requirements for the solutions and the best configuration for these requirements.
Supporting the product specialists on day to day duties, including data management and issue management.Providing virtual and occasional onsite user training and support for both new and existing customers.Qualifications & SkillsWe are looking for someone with 0-2 years of experience in this field or a similar area, and we are also open to fresh graduates who are eager to develop their career in this direction.Previous experience in supporting software solutions (1st or 2nd line queries).Any exposure to tools such as JIRA/Slack/SQL studio/Team Foundation Server would be advantageous, but not essential.Previous experience of system integrations via XML (SOAP) web-services, API’s (JSON) or FTP processes, would also be advantageous.Managing well under pressure.Detail orientated.Enjoy the build and support processes for software.Assertive, team player and multi-tasking ability.Benefits & Perks4 X Life insurancePension scheme
- 5% employer contributionPrivate Healthcare25 days Holiday (plus Holiday Buy/Sell)Access to LinkedIn learningFree rewards and discounts via GratitudesCareer ProgressionEqual Opportunity/Affirmative Action EmployerCorpay is an Equal Opportunity Employer.
Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.#LI-KM1#LI-HybridAbout CorpayAbout CorpayCorpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay.
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