At a Glance
- Tasks: Manage client accounts and oversee payment processing in a dynamic team environment.
- Company: Join Corpay, a global leader in innovative commercial payments.
- Benefits: Enjoy 25 days holiday, private healthcare, and career progression opportunities.
- Other info: Inclusive workplace with diverse perspectives and growth potential.
- Why this job: Be part of a team that drives efficiency and builds strong client relationships.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 30000 - 40000 € per year.
Your role
Corpay is currently looking to hire an Associate Client Services Officer on a permanent basis within our Alpha Group division. This position falls under our Cross Borders line of business and is based in our London office. In this role you will be part of a team that sits cross-jurisdiction between London and Malta, responsible for managing client accounts, overseeing the processing of payments and deal-based transactions, and driving client efficiency while forging key relationships with our clients and internal stakeholders. You will report into the Client Service Manager and regularly collaborate with other teams within the business.
As an Associate Client Services Officer, Corpay will set you up for success by providing:
- Assigned workspace in the London office
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities:
- Participating in team meetings, sharing observations and insights related to servicing.
- Being involved in all aspects of the client journey from end-to-end deal and transaction execution to ongoing account management.
- Ensuring that processes and procedures are adhered to.
- Ensuring all payments are being processed in a timely manner and Service-Level Agreements are adhered to.
- Managing client accounts across a range of client queries.
- Developing towards being a specialist in areas such as Banking and payments.
- Liaising with internal departments and key stakeholders to resolve queries.
- Maintaining key relationships with Front Office pre and post-sale.
- Identifying system and process improvements and raising these for consideration.
- Participating in projects, ensuring business requirements are understood.
- Assisting the Senior Officers with managing the day-to-day activities of the Client Services Team.
- Providing high-touch Client Service to the Private Markets client book.
Qualifications & Skills:
- Experience in client servicing (financial sector preferred, not required)
- Strong time management skills
- Excellent communication skills
- Methodical and numerate, with a strong attention to detail
- Excellent client service skills with ability to clearly articulate to external stakeholders
- You must be diligent, proactive and committed
- You must have the ability to adapt to new challenges
- You must be a team player
Benefits & Perks:
- 4 X Life insurance
- Pension scheme - 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to LinkedIn learning
- Free rewards and discounts via Gratitudes
- Career Progression
Associate Client Services Officer employer: Corpay
Corpay is an exceptional employer that prioritises employee growth and development, offering comprehensive training and career progression opportunities within a dynamic and inclusive work culture. Located in London, our office fosters collaboration across jurisdictions, allowing you to build meaningful relationships with clients and stakeholders while enjoying a range of benefits including private healthcare, generous holiday allowances, and access to professional learning resources.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Client Services Officer
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Knowing what makes Corpay tick will help you stand out and show you’re genuinely interested.
✨Tip Number 3
Practice your communication skills. Being able to articulate your thoughts clearly is key, especially when dealing with clients and stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Corpay.
We think you need these skills to ace Associate Client Services Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Associate Client Services Officer role. Highlight your relevant experience in client servicing and any skills that match what we're looking for, like strong communication and time management.
Showcase Your Attention to Detail:Since this role requires a methodical approach, be sure to demonstrate your attention to detail in your application. Use clear formatting and check for any typos or errors before hitting send – we want to see that you care about the little things!
Be Yourself:Let your personality shine through in your written application. We value authenticity, so don’t be afraid to share a bit about yourself and why you're excited about joining our team at Corpay. It helps us get to know you better!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can review it promptly. Plus, it shows you're keen on being part of our team!
How to prepare for a job interview at Corpay
✨Know Your Client Services Inside Out
Before the interview, brush up on your understanding of client services, especially in the financial sector. Familiarise yourself with common client queries and how to address them effectively. This will show that you're proactive and ready to tackle the role head-on.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member where you explain complex concepts simply. This will help you convey your ideas confidently during the actual interview.
✨Showcase Your Team Spirit
Corpay values teamwork, so be prepared to discuss examples of how you've successfully collaborated with others in the past. Think of specific situations where you contributed to a team project or helped resolve a conflict, highlighting your ability to work well with diverse groups.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in the Associate Client Services Officer role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
