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For Companies At a Glance
- Tasks: Build strong relationships with customers and ensure their experience is seamless.
- Company: Join Corpay, a leader in Fuel and Fleet Payments, based in Swindon.
- Benefits: Comprehensive training, supportive team, and a dynamic office environment.
- Other info: Opportunity for growth in a fast-paced, results-driven environment.
- Why this job: Make a real impact by enhancing customer satisfaction and retention.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Corpay is looking to hire an Account Manager within our Fuel and Fleet Payments division. This position falls under our Allstar line of business and is located in our Swindon office.
You’ll be responsible for building strong, trusted relationships with customers, helping them get the most value from their Allstar products and ensuring their day‑to‑day experience is seamless. Acting as a dedicated point of contact, you’ll take ownership of customer queries from start to finish, resolving issues efficiently and with care. You’ll combine product knowledge with a deep understanding of your customers’ needs, proactively guiding them, identifying opportunities to improve their experience, and ensuring they receive the premium level of service Allstar is known for. This role is central to delivering excellent customer outcomes, strengthening long‑term partnerships, and retaining our customers by making Allstar an indispensable part of how they run their fleet.
How We Work
Our Account Managers are office-based, working from our Swindon location. Our business operating hours are Monday – Friday, 8:30am – 5.00pm.
To Set You Up For Success, Corpay Provides:
- An allocated workspace in our Swindon office
- All necessary company issued equipment
- Comprehensive, hands-on training and continued support from the Customer Success Team
Role Responsibilities
As an Account Manager, you will be responsible for managing and growing our mid-market portfolio of customers, ensuring strong commercial performance, customer satisfaction, and long-term retention. Responsibilities include:
- Customer Relationship Management
- Build and maintain strong, trusted relationships with key customer stakeholders across our segmented portfolio.
- Act as a dedicated point of contact for customers, owning day‑to‑day engagement and issue resolution.
- Understand customer needs, challenges, and objectives, aligning Corpay solutions to deliver measurable value.
- Account Performance & Growth
- Deliver against agreed volume, revenue, and activity targets across assigned product lines.
- Identify opportunities to grow existing accounts through cross‑sell, upsell, and increased product adoption.
- Work proactively to mitigate attrition risk and support customer retention.
- Risk, Retention & Recovery
- Identify early warning signs of customer dissatisfaction or attrition risk.
- Lead recovery and re-engagement activity for at‑risk accounts, working closely with internal teams where required.
- Ensure accurate tracking and reporting of retention and recovery activity.
- Cross‑Functional Collaboration
- Work closely with internal teams including Customer Success, Sales, Operations, and Finance to deliver seamless customer experiences.
- Coordinate internal resources to resolve customer issues efficiently and effectively.
- Provide feedback from customers to inform product, process, and service improvements.
Skills & Experience
- Proven experience in an Account Manager, Customer Success, or client‑facing commercial role.
- Demonstrated success managing a portfolio of customers and delivering against volume, revenue, and retention targets.
- Strong understanding of customer life-cycle management, including on-boarding, growth, renewal, and recovery.
- Experience working with CRM systems and performance reporting tools to track activity, risks, and opportunities.
- Ability to analyse customer data and behaviour to identify trends, risks, and growth opportunities.
- Experience operating effectively within a fast‑paced, results‑driven environment.
- Strong stakeholder management skills, with the ability to influence internally and build trusted relationships externally.
- Confident communicator, able to explain complex information clearly and tailor messaging to different audiences.
Account Manager employer: Corpay
Contact Detail:
Corpay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching Corpay and the Allstar line of business. We want you to show off your knowledge about their products and how you can enhance customer relationships. It’ll make you stand out!
✨Tip Number 3
Practice your communication skills! As an Account Manager, you’ll need to explain complex information clearly. We suggest doing mock interviews with friends or using online resources to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in customer relationship management and how you've successfully managed portfolios in the past. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t forget to emphasise your skills in stakeholder management and communication. Give us examples of how you've influenced decisions or resolved issues in previous roles. This will help us see how you fit into our fast-paced environment.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, just like we aim to provide to our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team at Corpay!
How to prepare for a job interview at Corpay
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Allstar products and services. Familiarise yourself with how they benefit customers in the Fuel and Fleet Payments division. This knowledge will help you demonstrate your ability to align solutions with customer needs during the interview.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built and maintained strong relationships with clients. Highlight how you resolved issues and ensured customer satisfaction, as this role is all about creating trusted partnerships.
✨Demonstrate Your Analytical Skills
Be ready to discuss how you've used data to identify trends and opportunities in previous roles. Corpay values candidates who can analyse customer behaviour and proactively address potential risks, so come prepared with specific examples of how you've done this.
✨Practice Your Communication Style
Since you'll need to explain complex information clearly, practice articulating your thoughts on customer lifecycle management and retention strategies. Tailor your messaging to different audiences, as this will show your versatility and confidence in communication.