## 2nd Level Support ConsultantApply: Sheffield: Full time: Posted Yesterday: R09509# # **Your role**# # **What you'll be doing****What We Need**Corpay is currently looking to hire a 2nd Line Support Specialist on a permanent basis within the UK Product Support division. This position falls under our r2c line of business and is based in our Sheffield office. In this role you will encounter a diverse role that will require you to become a business expert in everything within the software application. You will provide advice and expert problem solving to our existing and new customers. You will report into the Head of Customer Operations and regularly collaborate with other teams within the division.**How We Work**As a 2nd Line Support Specialist, Corpay will set you up for success by providing:* Assigned workspace in the Sheffield office* Company-issued equipment* Formal, hands-on training**Role Responsibilities*** Providing expert advice, problem solving, and support to new and existing customers using the business software applications.* Managing of software incidents and tickets, including replicating and documenting the incidents.* Managing, facilitate, and liaise between the application users and development/technical IT teams.* Working as a member of an agile sprint team, responsible for unit, regression, and user acceptance testing against new and existing features, as well as actively supporting new software releases.* Working with new and existing customers to understand their requirements for the solutions and the best configuration for these requirements.* Providing virtual or onsite user training and support for both new and existing customers, including working with a project manager on the implementation strategies/setup.**Qualifications
2nd Level Support Consultant employer: Corpay
Corpay is an exceptional employer that fosters a dynamic work culture centred on innovation and collaboration, making it an ideal place for a Global Travel Operations Specialist. With a strong commitment to employee growth, we offer comprehensive training and development opportunities, ensuring that our team members thrive in their careers. Located in the heart of a vibrant city, our office provides a stimulating environment where you can engage with diverse colleagues and contribute to shaping the future of commercial payments.
