2nd Level Support Consultant
2nd Level Support Consultant

2nd Level Support Consultant

Sheffield Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Provide expert support and problem-solving for customers using our software applications.
  • Company: Join Corpay, a global leader in business payments with a focus on innovation.
  • Benefits: Enjoy 25 days holiday, private medical insurance, and access to LinkedIn Learning.
  • Why this job: Make a real impact by helping customers and collaborating with agile teams.
  • Qualifications: Experience in QA/UAT testing is ideal; strong communication skills are a must.
  • Other info: Be part of a diverse and inclusive culture that values your unique contributions.

The predicted salary is between 28800 - 43200 £ per year.

Overview

Join Corpay as a 2nd Level Support Consultant in Sheffield, United Kingdom. You will become a business expert in the software application, providing advice and expert problem solving to our existing and new customers and serving as their first point of contact for assistance.

Role & Responsibilities

  • Providing expert advice, problem solving, and support to new and existing customers using the business software applications
  • Management of software incidents and tickets, including replicating and documenting the incidents
  • Manage, facilitate, and liaise between the application users and development/technical IT teams
  • Work as a member of an agile sprint team, responsible for unit, regression, and user acceptance testing against new and existing features, and actively supporting new software releases
  • Understand customer requirements and determine the best configuration for their solutions
  • Provide virtual or onsite user training and support for both new and existing customers, including collaboration with a project manager on implementation strategies/setup

Qualifications & Skills

  • Experience in QA/UAT testing or supporting software solutions (2nd or 3rd line) is ideal
  • Exposure to tools such as TFS/JIRA/SQL Studio is advantageous but not essential
  • Degree or similar education
  • Strong communication skills
  • A passion to help and provide solutions

Benefits

  • Holiday entitlement: 25 days per annum + 8 bank holidays
  • Option to buy or sell 5 days annual leave once a year during enrolment window
  • Pension: 3% employee contribution up to 5% employer match
  • Private Medical Insurance: Vitality plan with zero excess (£250 excess covered)
  • Benefits portal with discounts (e.g., supermarket savings)
  • LinkedIn Learning: Free, unlimited access to courses and learning paths

Our Company & Purpose

Corpay is a global leader in business payments, focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed digital solutions used by hundreds of thousands of customers in over 100 countries. We value integrity, collaboration, innovation, execution and people, and support career development, volunteer, community, and wellness initiatives.

Equality & Inclusion

Corpay is committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations; empowering our people to share their experiences; and valuing each person’s unique perspectives and contributions.

Corpay is an Equal Opportunity Employer. If you require reasonable accommodation for the application or interview process, please notify a representative of the Human Resources Department.

Equal Opportunity/Affirmative Action Employer

#Corpay

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2nd Level Support Consultant employer: Corpay

Corpay is an exceptional employer located in Sheffield, offering a dynamic work environment where employees can thrive as 2nd Level Support Consultants. With a strong emphasis on career development, inclusive culture, and comprehensive benefits such as generous holiday entitlement and private medical insurance, Corpay fosters a collaborative atmosphere that empowers staff to excel in their roles while making a meaningful impact on customer success.
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Contact Detail:

Corpay Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land 2nd Level Support Consultant

✨Tip Number 1

Get to know the company inside out! Research Corpay's products and services, and understand their mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.

✨Tip Number 2

Practice your problem-solving skills! As a 2nd Level Support Consultant, you'll need to tackle customer issues head-on. Try role-playing scenarios with friends or family to sharpen your ability to think on your feet and provide solutions.

✨Tip Number 3

Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing the job.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Corpay team.

We think you need these skills to ace 2nd Level Support Consultant

Expert Problem Solving
Software Application Knowledge
Incident Management
Documentation Skills
Agile Methodology
QA/UAT Testing
TFS
JIRA
SQL Studio
Communication Skills
Customer Training
Collaboration with Project Managers
Configuration Management
Technical Support

Some tips for your application 🫡

Tailor Your CV: Make sure your CV is tailored to the 2nd Level Support Consultant role. Highlight your experience in QA/UAT testing and any relevant software solutions you've supported. We want to see how your skills match what we're looking for!

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers and how you can provide expert advice. We love seeing enthusiasm, so let your personality come through!

Showcase Your Communication Skills: Since strong communication is key for this role, make sure to demonstrate your ability to convey complex information clearly in your application. Whether it's in your CV or cover letter, we want to see how you connect with others.

Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!

How to prepare for a job interview at Corpay

✨Know the Software Inside Out

Before your interview, make sure you’re familiar with the software applications that Corpay uses. Brush up on common issues and solutions, as well as any recent updates or features. This will show your potential employer that you're proactive and genuinely interested in the role.

✨Prepare for Problem-Solving Scenarios

Expect to be asked about how you would handle specific customer issues. Think of examples from your past experience where you successfully resolved problems. Practising these scenarios can help you articulate your thought process clearly during the interview.

✨Showcase Your Communication Skills

As a 2nd Level Support Consultant, strong communication is key. Be ready to demonstrate how you can explain complex technical concepts in simple terms. You might even want to practice explaining a technical issue to a non-technical friend to refine your approach.

✨Familiarise Yourself with Agile Methodologies

Since you'll be working in an agile sprint team, understanding agile principles can give you an edge. Research how agile teams operate and be prepared to discuss how you’ve worked in similar environments before. This shows you’re adaptable and ready to contribute to the team.

2nd Level Support Consultant
Corpay

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