At a Glance
- Tasks: Support and maintain production environments, ensuring reliability and quick incident resolution.
- Company: Join Corpay, a global leader in innovative commercial payments.
- Benefits: Enjoy competitive perks like private healthcare, generous leave, and professional development opportunities.
- Other info: Dynamic workplace with a focus on diversity, equity, and inclusion.
- Why this job: Make a real impact in a fast-paced tech environment while growing your career.
- Qualifications: Degree in IT or related field, with experience in production support and problem-solving skills.
The predicted salary is between 63000 - 77000 £ per year.
Your role
- What you'll be doing
- IT Production Support Analyst
- What We Need
Corpay is currently looking to hire an IT Production Support Analyst within our Cross-Border division.
This position falls under our Corporate Payments line of business and is preferably based in Walsall, with Swindon and Meriden as alternative locations.
In this role, you will be responsible for supporting and maintaining production environments, managing incidents, and ensuring the reliability, stability, and availability of critical business systems.
You will report directly to the VP of Operations EMEA and regularly collaborate with Engineering, Infrastructure, Support, Service Delivery, and Business teams to deliver operational excellence and minimise service disruption.
- How We Work
- As an IT Production Support Analyst, Corpay will set you up for success by providing:
- Assigned workspace in our Walsall, Swindon, or Meriden office
- Company-issued equipment
- Formal, hands-on training
- Role Responsibilities
- Monitoring and maintaining production environments, ensuring issues are identified, investigated, and resolved promptly.
- Managing and progressing high-priority incidents, minimising business impact and restoring service as quickly as possible.
- Performing routine operational checks while enhancing monitoring and automation to proactively identify potential issues.
- Responding to alerts from multiple monitoring sources, determining appropriate actions and engaging relevant teams when required.
- Providing initial triage of production and user-reported issues, ensuring they are routed to the appropriate resolution teams.
- Analysing complex issues using multiple information sources, identifying trends and root causes, and raising defects through established ITIL processes.
- Owning incidents through to resolution by coordinating with stakeholders and technical teams while providing clear and timely updates.
- Creating data and file remediation scripts under Change Management controls where required.
- Contributing to Change Management, Knowledge Management, and Continuous Improvement initiatives.
- Maintaining accurate documentation and knowledge articles to support operational excellence and knowledge sharing.
- Identifying recurring issues and driving root cause analysis.
- Participating in a scheduled on-call rota to support production systems outside of standard business hours, responding to incidents and ensuring timely resolution of critical issues.
- Working on a shift pattern covering 07:00 to 19:00 to ensure effective service coverage.
Qualifications & Skills
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent practical experience.
- Minimum 12 months of experience supporting production systems, particularly business-critical processes.
- Understanding of ITIL processes and service management principles.
- Experience using SQL for investigation, analysis, and troubleshooting.
- Familiarity with monitoring and observability tools such as Dynatrace.
- Strong analytical and problem-solving skills, with the ability to assess complex information.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Proven ability to work collaboratively across teams, build strong working relationships, and contribute to service improvement initiatives.
- Proactive and well-organised, with the ability to prioritise workloads, manage multiple tasks, and remain calm under pressure during high-priority incidents.
- Methodical approach to work, strong attention to detail, and a continuous improvement mindset focused on enhancing processes and services.
- Willingness to participate in an on-call rota and work a shift pattern between 07:00 and 19:00.
Benefits & Perks
- 4x Life Insurance
- Pension Scheme - 5% employer contribution
- Private Healthcare
- 25 days annual leave, with Holiday Buy/Sell options
- Access to Linked In Learning
- Free rewards and discounts via Gratitudes
- About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay.
Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses.
Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions.
We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies.
Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
- Notice to Recruitment Agencies and
- Search
Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place.
Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
- Learn more about Corpay: https://www. corpay. com
- Transparency & Compliance
- Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees.
Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law.
Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions.
If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Use of Artificial Intelligence in Hiring
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling.
These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process.
AI tools do not make final hiring decisions.
All employment decisions involve human review.
Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
Candidate Privacy Notice
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www. corpay. com/privacy-policy.
Pay Philosophy
Corpay is committed to fair, equitable, and transparent compensation practices.
Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks.
Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law.
Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.
Fast-growing, global, rewarding, fun, involved - at Corpay, we are all of these and more.
If you are an experienced and self-motivated professional who can perform at a high level, you will be rewarded.
If you have great ideas, we want to hear them.
If you want your career to grow at the same rapid pace as your organization, this is the place for you.
Whatever your area of expertise, you can take it to the next level at Corpay.
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IT Production Support Analyst in Walsall employer: Corpay One, Inc.
Corpay is an exceptional employer that prioritises employee growth and innovation within a collaborative work culture. Based in Walsall, with additional locations in Swindon and Meriden, we offer comprehensive benefits including private healthcare, generous annual leave, and access to professional development resources like LinkedIn Learning. Join us to be part of a dynamic team where your contributions are valued, and you can thrive in a fast-paced environment focused on operational excellence and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land IT Production Support Analyst in Walsall
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Corpay One, Inc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Corpay One, Inc. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Corpay One, Inc.!
✨Direct Apply to Corpay One, Inc.
Let's not forget to apply directly through the Corpay One, Inc. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Production Support Analyst in Walsall
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Corpay One, Inc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Corpay One, Inc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Corpay One, Inc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
