At a Glance
- Tasks: Provide expert support and problem-solving for software applications to customers.
- Company: Join Corpay, a dynamic company focused on customer success in Sheffield.
- Benefits: Enjoy 25 days holiday, private healthcare, and a pension scheme with employer contributions.
- Other info: Great career progression opportunities and access to LinkedIn learning.
- Why this job: Be part of an agile team and make a real difference in customer experiences.
- Qualifications: Experience in application support and strong communication skills are essential.
The predicted salary is between 38250 - 46750 £ per year.
Corpay is currently looking to hire a 2nd Line Support Specialist on a permanent basis within the UK Product Support division. This position falls under our r2c line of business and is based in our Sheffield office. In this role you will encounter a diverse role that will require you to become a business expert in everything within the software application. You will provide advice and expert problem solving to our existing and new customers. You will report into the Head of Customer Operations and regularly collaborate with other teams within the division.
How We Work
As a 2nd Line Support Specialist, Corpay will set you up for success by providing:
- Assigned workspace in the Sheffield office
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
- Providing expert advice, problem solving, and support to new and existing customers using the business software applications.
- Managing of software incidents and tickets, including replicating and documenting the incidents.
- Managing, facilitate, and liaise between the application users and development/technical IT teams.
- Working as a member of an agile sprint team, responsible for unit, regression, and user acceptance testing against new and existing features, as well as actively supporting new software releases.
- Working with new and existing customers to understand their requirements for the solutions and the best configuration for these requirements.
- Providing virtual or onsite user training and support for both new and existing customers, including working with a project manager on the implementation strategies/setup.
Qualifications & Skills
- Experience supporting business-critical software applications in a customer-facing environment.
- Previous experience in Application Support, Software Support, QA, UAT, or 2nd/3rd Line application Support roles.
- Ideal candidate would have previous experience in QA/UAT testing or supporting software solutions (2nd or 3rd line).
- Any exposure to tools such as TFS/JIRA/SQL Studio would be advantageous, but not essential.
- Degree or similar education.
- Strong communication skills.
- A passion to help and provide solutions.
- Experience working within Agile development environments and collaborating with cross-functional teams.
Benefits & Perks
- 4 X Life insurance
- Pension scheme - 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to LinkedIn learning
- Free rewards and discounts via Gratitudes
- Career Progression
2nd Level Support Consultant in Sheffield employer: Corpay One, Inc.
Corpay is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic cities of London and Toronto. Employees benefit from comprehensive growth opportunities, competitive compensation, and a commitment to professional development, making it an ideal place for those seeking meaningful and rewarding careers in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Level Support Consultant in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Corpay One, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Corpay One, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace 2nd Level Support Consultant in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Corpay One, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Corpay One, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Corpay One, Inc.!
How to prepare for a job interview at Corpay One, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
