At a Glance
- Tasks: Support global clients with exceptional service and manage their onboarding and account activities.
- Company: Join Corpay, a leading global tech company in commercial payments.
- Benefits: Enjoy 25 days holiday, private healthcare, and a pension scheme with employer contributions.
- Other info: Fast-paced environment with opportunities for career growth and continuous improvement.
- Why this job: Be part of a dynamic team driving innovation in the financial services sector.
- Qualifications: 2+ years in client services or related roles, with strong communication and relationship management skills.
The predicted salary is between 29700 - 36300 £ per year.
Your role
- What you’ll be doing
- What we need
Corpay is currently looking to hire a Client Services Officer on a permanent basis within our Alpha Group division.
This position falls under our Corporate Payments line of business and is based in our London office.
In this role, you will support the delivery of exceptional client service across a portfolio of global accounts, managing client onboarding, account maintenance, payment-related activities, and operational processes while ensuring service excellence and regulatory compliance.
You will report directly to the Client Services Manager and regularly collaborate with Sales, Compliance, Operations, Front Office teams, Banking Partners, and external clients.
- How We Work
- As a Client Services Officer, Corpay will set you up for success by providing:
- Assigned workspace in the London office
- Company-issued equipment
- Formal, hands-on training
- Role Responsibilities
- Supporting clients throughout the entire client lifecycle, from onboarding through ongoing account management.
- Managing client service requests and delivering a high-touch service experience across a global client portfolio.
- Processing client reviews and ensuring Service Level Agreements are consistently achieved.
- Maintaining strong relationships with internal stakeholders, banking partners, and clients.
- Collaborating with Front Office teams before and after sale to support client retention and satisfaction.
- Investigating and resolving client and internal queries in a timely and professional manner.
- Identifying opportunities to improve client servicing and operational efficiencies.
- Participating in business and operational projects while ensuring requirements are fully understood and delivered.
- Monitoring adherence to departmental processes, procedures, and regulatory requirements.
- Supporting KYC and AML-related activities and maintaining accurate client records.
- Delivering work accurately and efficiently while managing multiple priorities and deadlines.
- Contributing to a culture of continuous improvement, accountability, and service excellence.
Qualifications & Skills
- Minimum 2 years experience in a client-facing, client services, operations, onboarding, or KYC-related role.
- Knowledge of KYC and AML documentation requirements.
- Strong client relationship management and stakeholder engagement skills.
- Excellent verbal and written communication skills.
- Strong attention to detail and commitment to delivering accurate work.
- Effective time management and organisational abilities.
- Ability to analyse problems, think strategically, and take a holistic approach to decision-making.
- Demonstrated ability to work proactively in a fast-paced environment.
- Strong collaboration skills and a team-oriented mindset.
- Commercial awareness and a commitment to delivering outstanding client outcomes.
- Experience within financial services, payments, FX, fintech, or alternative investments would be advantageous.
Benefits & Perks
- 4 X Life insurance
- Pension scheme - 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to Linked In learning
- Free rewards and discounts via Gratitudes
- Career Progression
- #LI-WK1 #LI-Onsite
- About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay.
Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses.
Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions.
We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
Notice to Recruitment Agencies and Search Firms
Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place.
Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay
- Transparency & Compliance
- Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees.
Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law.
Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions.
If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Use of Artificial Intelligence in Hiring
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling.
These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process.
AI tools do not make final hiring decisions.
All employment decisions involve human review.
Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
Candidate Privacy Notice
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice:
Pay Philosophy
Corpay is committed to fair, equitable, and transparent compensation practices.
Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks.
Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law.
Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.
Fast-growing, global, rewarding, fun, involved - at Corpay, we are all of these and more.
If you are an experienced and self-motivated professional who can perform at a high level, you will be rewarded.
If you have great ideas, we want to hear them.
If you want your career to grow at the same rapid pace as our organization, this is the place for you.
Whatever your area of expertise, you can take it to the next level at Corpay.
#J-18808-Ljbffr
Client Services Officer in London employer: Corpay One, Inc.
Corpay is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic cities of London and Toronto. Employees benefit from comprehensive growth opportunities, competitive compensation, and a commitment to professional development, making it an ideal place for those seeking meaningful and rewarding careers in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Corpay One, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Corpay One, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Corpay One, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Corpay One, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Corpay One, Inc.!
How to prepare for a job interview at Corpay One, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
