At a Glance
- Tasks: Manage and recover returned Direct Debit payments while building positive relationships.
- Company: Join Corpay, a global leader in innovative payment solutions.
- Benefits: Enjoy 25 days holiday, private healthcare, and a pension scheme.
- Other info: Flexible part-time hours with excellent career growth opportunities.
- Why this job: Make a real impact in finance while developing your skills in a supportive environment.
- Qualifications: Previous credit control experience and strong communication skills preferred.
The predicted salary is between 20250 - 24750 £ per year.
Corpay is currently looking to hire a Collections Officer on a maternity cover Fixed Term Contract working part-time hours (22.5 hours per week), within our Fleetcor Europe division. This position falls under our IVP line of business, located in Ipswich, UK. In this role, you will be managing and recovering returned Direct Debit payments across multiple lines of business within Corpay, ensuring prompt resolution of overdue balances and minimizing bad debt. In this role, you will be reporting to the Collections Team Leader and regularly collaborate with other members of the Finance team.
Role Responsibilities
- Ensuring accurate ledger management always following best practice procedures.
- Recovering unpaid Direct Debits.
- Undertaking timely referral of collection issues to management, as appropriate.
- Building and developing positive relationships with internal and external stakeholders, suppliers and clients.
- Engaging with customers in a professional and empathetic manner to resolve outstanding balances and maintain positive client relationships.
- Ensuring customer queries are responded to promptly and accurately, with a ‘correct first time’ approach.
- Maintaining ageing debt within agreed targets, through effective communication and timely follow-up, with guidance and support from management.
- Ensuring compliance with Data Protection Act where any payment information is provided.
Qualifications & Skills
- Previous credit control collection experience would be preferable.
- Excellent verbal and written communication skills with professional telephone manner.
- Good attention to detail and accuracy.
- Methodical and organized.
- Computer literate, with familiarity of Microsoft Office (or similar).
- Calm and Professional when resolving disputes.
- Cooperative and dependable with an aptitude to work as part of a team.
- Ability to work on own initiative.
- Able to make own decisions and to recognize when to escalate.
Benefits & Perks
- 4 X Life insurance
- Pension scheme 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to benefits portal
- Access to LinkedIn learning
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law.
Collections Officer - Part-Time in Ipswich employer: Corpay One, Inc.
Corpay is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic cities of London and Toronto. Employees benefit from comprehensive growth opportunities, competitive compensation, and a commitment to professional development, making it an ideal place for those seeking meaningful and rewarding careers in the financial sector.
