At a Glance
- Tasks: Manage and recover overdue Direct Debit payments while building positive relationships.
- Company: Join Corpay, a global leader in innovative payment solutions.
- Benefits: Enjoy 25 days holiday, private healthcare, and career progression opportunities.
- Other info: Inclusive workplace with a focus on diversity and innovation.
- Why this job: Make a real impact in a dynamic team and develop your professional skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 27000 - 33000 £ per year.
Corpay is currently looking to hire a Collections Officer on a permanent basis within our Fleetcor Europe division. This position falls under our IVP line of business and is located in our Ipswich office. In this role, you will be managing and recovering returned Direct Debit payments across multiple lines of business within Corpay, ensuring prompt resolution of overdue balances and minimizing bad debt. You will report into the Collections Team Leader and regularly collaborate with other teams within the division.
How We Work
As a Collections Officer, Corpay will set you up for success by providing:
- Assigned workspace in the Ipswich office
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
- Ensuring accurate ledger management always following best practice procedures.
- Recovering unpaid Direct Debits.
- Undertaking timely referral of collection issues to management, as appropriate.
- Building and developing positive relationships with internal and external stakeholders, suppliers and clients.
- Engaging with customers in a professional and empathetic manner to resolve outstanding balances and maintain positive client relationships.
- Ensuring customer queries are responded to promptly and accurately, with a ‘correct first time’ approach.
- Maintaining ageing debt within agreed targets, through effective communication and timely follow-up, with guidance and support from management.
- Ensuring compliance with Data Protection Act where any payment information is provided.
Qualifications & Skills
- Previous experience within a customer service, operational or administration environment working within agreed service levels.
- Previous credit control collection experience would be preferable.
- Excellent verbal and written communication skills with professional telephone manner.
- Good attention to detail and accuracy.
- Methodical and organized.
- Computer literate, with familiarity of Microsoft Office (or similar).
- Calm and Professional when resolving disputes.
- Cooperative and dependable with an aptitude to work as part of a team.
- Ability to work on own initiative.
- Able to make own decisions and to recognize when to escalate.
Benefits & Perks
- 4 X Life insurance
- Pension scheme - 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to LinkedIn learning
- Free rewards and discounts via Gratitudes
- Career Progression
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
Collections Officer in Ipswich employer: Corpay One, Inc.
Corpay is an exceptional employer located in Ipswich, offering a supportive work environment that prioritises employee growth and development. With comprehensive benefits including private healthcare, a generous pension scheme, and access to LinkedIn learning, employees are empowered to thrive both personally and professionally. The company's commitment to diversity and inclusion fosters a culture where every team member's contributions are valued, making it a rewarding place to build a career.
