At a Glance
- Tasks: Build strong relationships with customers and ensure their day-to-day experience is seamless.
- Company: Join Corpay, a global leader in commercial payments with a culture of innovation.
- Benefits: Enjoy 25 days holiday, private healthcare, and a pension scheme with 5% employer contribution.
- Other info: Dynamic office environment in Swindon with excellent career growth opportunities.
- Why this job: Make a real impact by helping customers maximise the value of their Allstar products.
- Qualifications: Experience in account management or customer success, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Corpay is looking to hire an Account Manager within our Fuel and Fleet Payments division. This position falls under our Allstar line of business and is located in our Swindon office. You’ll be responsible for building strong, trusted relationships with customers, helping them get the most value from their Allstar products and ensuring their day‐to‐day experience is seamless. Acting as a dedicated point of contact, you’ll take ownership of customer queries from start to finish, resolving issues efficiently and with care. You’ll combine product knowledge with a deep understanding of your customers’ needs, proactively guiding them, identifying opportunities to improve their experience, and ensuring they receive the premium level of service Allstar is known for. This role is central to delivering excellent customer outcomes, strengthening long‐term partnerships, and retaining our customers by making Allstar an indispensable part of how they run their fleet.
Our Account Managers are office-based, working from our Swindon location. Our business operating hours are Monday – Friday, 8:30am – 5.00pm. To set you up for success, Corpay provides:
- An allocated workspace in our Swindon office
- All necessary company issued equipment
- Comprehensive, hands-on training and continued support from the Customer Success Team
As an Account Manager, you will be responsible for managing and growing our mid-market portfolio of customers, ensuring strong commercial performance, customer satisfaction, and long-term retention. Responsibilities include:
Customer Relationship Management- Build and maintain strong, trusted relationships with key customer stakeholders across our segmented portfolio.
- Act as a dedicated point of contact for customers, owning day‐to‐day engagement and issue resolution.
- Understand customer needs, challenges, and objectives, aligning Corpay solutions to deliver measurable value.
- Deliver against agreed volume, revenue, and activity targets across assigned product lines.
- Identify opportunities to grow existing accounts through cross‐sell, upsell, and increased product adoption.
- Work proactively to mitigate attrition risk and support customer retention.
- Lead recovery and reengagement activity for at‐risk accounts, working closely with internal teams where required.
- Ensure accurate tracking and reporting of retention and recovery activity.
- Work closely with internal teams including Customer Success, Sales, Operations, and Finance to deliver seamless customer experiences.
- Coordinate internal resources to resolve customer issues efficiently and effectively.
- Provide feedback from customers to inform product, process, and service improvements.
- Proven experience in an Account Manager, Customer Success, or client‐facing commercial role.
- Demonstrated success managing a portfolio of customers and delivering against volume, revenue, and retention targets.
- Strong understanding of customer lifecycle management, including onboarding, growth, renewal, and recovery.
- Experience working with CRM systems and performance reporting tools to track activity, risks, and opportunities.
- Ability to analyse customer data and behaviour to identify trends, risks, and growth opportunities.
- Experience operating effectively within a fast‐paced, results‐driven environment.
- Strong stakeholder management skills, with the ability to influence internally and build trusted relationships externally.
- Confident communicator, able to explain complex information clearly and tailor messaging to different audiences.
- 4 X Life insurance
- Pension scheme 5% employer contribution
- Private Healthcare
- 25 days Holiday plus stats (plus Holiday Buy/Sell)
- Access to LinkedIn learning
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Account Manager in Swindon employer: Corpay, Inc.
Corpay is an exceptional employer located in Swindon, offering a vibrant work culture that prioritises employee growth and development. With comprehensive training, a supportive team environment, and attractive benefits such as private healthcare and generous holiday allowances, Corpay empowers its Account Managers to build meaningful relationships with customers while ensuring their professional success. Join us to be part of a forward-thinking organisation that values innovation and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn and let them know you're on the hunt for an Account Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions for Account Managers and work on articulating your experience and how it aligns with what they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining us at Corpay and ready to take on the challenge.
We think you need these skills to ace Account Manager in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Account Manager role. Highlight your experience in customer relationship management and any relevant achievements that show you can deliver on targets.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've built strong relationships with customers and resolved issues effectively.
Showcase Your Skills:Don’t forget to mention your experience with CRM systems and performance reporting tools. We want to see how you’ve used data to drive customer success and growth in previous roles.
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. It’s the easiest way for us to track your application and ensure it reaches the right people!
How to prepare for a job interview at Corpay, Inc.
✨Know Your Stuff
Before the interview, make sure you understand Corpay's products and services inside out. Familiarise yourself with their Fuel and Fleet Payments division and think about how you can help customers get the most value from these offerings.
✨Build Rapport
During the interview, focus on building a connection with your interviewer. Show genuine interest in their experiences at Corpay and share your own relevant stories. This will demonstrate your ability to build strong relationships, which is key for an Account Manager.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved customer issues in the past. Highlight your proactive approach to identifying opportunities for improvement and how you’ve successfully managed customer relationships.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, the challenges they face, or how success is measured for an Account Manager. This shows you're serious about the position and eager to contribute.
