At a Glance
- Tasks: Support the 1link Poland platform, providing technical assistance and managing software issues.
- Company: Join Corpay, a dynamic company focused on innovative vehicle payment solutions.
- Benefits: Enjoy 25 days holiday, flexible discounts, and access to online courses.
- Other info: Engage in fun contests and enjoy volunteering days while growing your career.
- Why this job: Make a real impact by improving customer experiences and collaborating with diverse teams.
- Qualifications: Fluent Polish speaker with 2-3 years in software support and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Corpay is currently looking to hire a Product Operative within our 1link division. This position falls under our Vehicles Payments line of business and is located in Meriden. In this role, you will support the day-to-day operation of the 1link Poland platform, providing technical support, managing software issues, assisting customers, and contributing to product improvements. You will regularly collaborate with Product, Technology, Operations, and Support teams.
Role Responsibilities
- Providing 1st and 2nd line support for customer queries and resolving issues
- Escalating and managing software incidents with product and development teams
- Advising customers on product best practices and effective platform usage
- Supporting customer onboarding, configuration, and ongoing platform use
- Receiving and responding to inbound help desk queries from customers
- Guiding users through product journeys and resolving usage difficulties
- Logging, prioritising, and tracking issues accurately in relevant systems
- Replicating, troubleshooting, and escalating unresolved technical issues
- Liaising with development teams during issue resolution
- Providing timely updates and proactively communicating known issues
- Supporting software releases by participating in testing activities
- Testing new functionality and updates to existing platform features
- Delivering training sessions to new and existing customers (remote and occasionally onsite)
- Supporting internal teams with technical and platform-related queries
- Performing technical administration tasks, including platform configuration
- Managing and maintaining accurate platform data in line with procedures
- Supporting account setup and onboarding processes across the platform
- Following agreed procedures and maintaining high-quality documentation
- Collaborating with cross-functional teams across Product, Operations, and Support
- Carrying out additional tasks as required
Qualifications & Skills
- Polish native speaker (mandatory)
- 2–3 years of relevant experience
- Experience in software/platform support
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer support skills
- Ability to manage multiple tasks and prioritise effectively
- Testing experience is a plus
Benefits & Perks
- 25 days per annum + 8 bank holidays
- Option to buy or sell up to 5 days annually during the benefits enrollment window
- Employee contribution of 3% matched with 5% from Corpay
- Provided by Vitality with no excess (Corpay covers £250 excess)
- Access to flexible discounts, supermarket savings, and more
- Complimentary access to thousands of online courses
- Volunteering days and engagement in fun company-wide contests and initiatives
Product Operative Support in Meriden employer: Corpay, Inc.
Corpay is an exceptional employer located in Meriden, offering a dynamic work environment where employees are empowered to thrive. With a strong focus on employee growth, we provide comprehensive training, generous benefits including 25 days of annual leave plus bank holidays, and opportunities for professional development through access to online courses. Our collaborative culture encourages teamwork across various departments, ensuring that every team member contributes to meaningful product improvements while enjoying a supportive and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Product Operative Support in Meriden
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Corpay, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Corpay, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Product Operative Support in Meriden
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Corpay, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Corpay, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Corpay, Inc.!
How to prepare for a job interview at Corpay, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
