At a Glance
- Tasks: Support the 1link Poland platform, providing technical assistance and managing software issues.
- Company: Join Corpay, a dynamic company focused on vehicle payments.
- Benefits: Enjoy 25 days holiday, flexible discounts, and access to online courses.
- Other info: Engage in fun contests and enjoy volunteering days while growing your career.
- Why this job: Make a real impact by improving customer experiences and collaborating with diverse teams.
- Qualifications: Fluent Polish speaker with 2-3 years in software support and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Corpay is currently looking to hire a Product Operative within our 1link division. This position falls under our Vehicles Payments line of business and is located in Meriden. In this role, you will support the day-to-day operation of the 1link Poland platform, providing technical support, managing software issues, assisting customers, and contributing to product improvements. You will regularly collaborate with Product, Technology, Operations, and Support teams.
Role Responsibilities
- Providing 1st and 2nd line support for customer queries and resolving issues
- Escalating and managing software incidents with product and development teams
- Advising customers on product best practices and effective platform usage
- Supporting customer onboarding, configuration, and ongoing platform use
- Receiving and responding to inbound help desk queries from customers
- Guiding users through product journeys and resolving usage difficulties
- Logging, prioritising, and tracking issues accurately in relevant systems
- Replicating, troubleshooting, and escalating unresolved technical issues
- Liaising with development teams during issue resolution
- Providing timely updates and proactively communicating known issues
- Supporting software releases by participating in testing activities
- Testing new functionality and updates to existing platform features
- Delivering training sessions to new and existing customers (remote and occasionally onsite)
- Supporting internal teams with technical and platform-related queries
- Performing technical administration tasks, including platform configuration
- Managing and maintaining accurate platform data in line with procedures
- Supporting account setup and onboarding processes across the platform
- Following agreed procedures and maintaining high-quality documentation
- Collaborating with cross-functional teams across Product, Operations, and Support
- Carrying out additional tasks as required
Qualifications & Skills
- Polish native speaker (mandatory)
- 2–3 years of relevant experience
- Experience in software/platform support
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer support skills
- Ability to manage multiple tasks and prioritise effectively
- Testing experience is a plus
Benefits & Perks
- 25 days per annum + 8 bank holidays
- Option to buy or sell up to 5 days annually during the benefits enrollment window
- Employee contribution of 3% matched with 5% from Corpay
- Provided by Vitality with no excess (Corpay covers £250 excess)
- Access to flexible discounts, supermarket savings, and more
- Complimentary access to thousands of online courses
- Volunteering days and engagement in fun company-wide contests and initiatives
Product Operative (1link - Polish market) in Meriden employer: Corpay, Inc.
Corpay is an exceptional employer located in Meriden, offering a dynamic work environment where employees are empowered to thrive. With a strong focus on employee growth, the company provides comprehensive training, generous benefits including 25 days of annual leave plus bank holidays, and opportunities for professional development through access to online courses. The collaborative culture fosters teamwork across various departments, ensuring that every team member contributes to meaningful product improvements while enjoying a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Product Operative (1link - Polish market) in Meriden
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Corpay. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to product support and troubleshooting. We recommend using the STAR method to structure your answers – it really helps showcase your skills!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you’ve resolved customer issues or improved processes. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there.
We think you need these skills to ace Product Operative (1link - Polish market) in Meriden
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Product Operative role. Highlight your experience in software/platform support and any relevant troubleshooting skills. We want to see how your background aligns with what we need!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our 1link division. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure to showcase your excellent communication skills in your application. Whether it's through your CV or cover letter, let us know how you effectively handle customer queries.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Corpay, Inc.
✨Know the Product Inside Out
Before your interview, make sure you understand the 1link platform and its functionalities. Familiarise yourself with common customer queries and issues, as well as the best practices for using the platform. This will show your potential employer that you're genuinely interested and prepared.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific examples of how you've resolved technical issues in the past. Think about times when you had to troubleshoot a problem or assist a customer effectively. Highlighting these experiences will demonstrate your capability to handle the responsibilities of the role.
✨Communicate Clearly and Confidently
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Use simple language to explain complex concepts, and be prepared to answer questions about your communication style. This will help you stand out as someone who can effectively support customers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
