At a Glance
- Tasks: Provide expert support and advice on software applications to ensure customer satisfaction.
- Company: Join Corpay, a global leader in innovative payment solutions.
- Benefits: Enjoy 25 days holiday, private healthcare, and career progression opportunities.
- Other info: Collaborative environment with training and development to boost your career.
- Why this job: Be part of a dynamic team that drives innovation in commercial payments.
- Qualifications: Experience in application support and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Corpay is currently looking to hire a Product Application Support Specialist on a permanent basis within the UK Product Support division. This position falls under our Epyx line of business and is based in our Meriden office. In this role you will encounter a diverse role that will require you to become a business expert in everything within the software application. You will provide advice and expert problem solving to our existing and new customers. You will report into the VP of Customer Operations and regularly collaborate with other teams within the division.
How We Work
As a Product Application Support Specialist, Corpay will set you up for success by providing:
- Assigned workspace in the Meriden office
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
- Providing expert advice, troubleshooting, and application support to new and existing customers, ensuring a high level of customer satisfaction.
- Managing software incidents and support tickets through to resolution, including issue replication, investigation, documentation, and escalation where required.
- Acting as the primary liaison between application users and Development/Technical teams, facilitating clear communication and ensuring timely resolution of issues.
- Participating as a member of an Agile sprint team, contributing to testing activities including unit, regression, and User Acceptance Testing (UAT), as well as supporting software releases and deployments.
- Working closely with customers to understand business requirements and recommend the most effective application configuration and solutions.
- Providing guidance on product functionality, best practices, and operational processes, helping customers maximise the value of the platform across both demand and supply-side operations.
- Delivering virtual and on-site user training and support, assisting customers with onboarding, adoption, and ongoing use of the software.
- Supporting project implementation activities, working alongside Project Managers to ensure successful customer setup and deployment.
- Delivering software demonstrations to prospective and existing customers.
- Contributing to software design discussions and product improvement initiatives.
- Producing business and operational reports.
- Supporting data management and data quality activities.
- Delivering key business and product training.
- Performing technical administration and system configuration tasks.
Qualifications & Skills
Essential
- Experience supporting business-critical software applications in a customer-facing environment.
- Strong problem-solving and analytical skills, with the ability to investigate and resolve complex application issues.
- Excellent communication and stakeholder management skills, with the ability to translate technical information for non-technical audiences.
- Experience working within Agile development environments and collaborating with cross-functional teams.
Desirable
- Previous experience in Application Support, Software Support, QA, UAT, or 2nd/3rd Line application Support roles.
- Familiarity with tools such as Jira, Postman, Swagger, SQL Server Management Studio, AWS, Azure DevOps/Team Foundation Server, or similar platforms.
- Experience supporting system integrations, including SOAP/XML web services, REST/JSON APIs, and FTP-based data exchange processes.
- Managing well under pressure.
- Presentation skills.
- Detail orientated.
- Enjoy the build and support processes for software.
- Assertive, team player and multi-tasking ability.
- Must have a driving licence due to visiting customer sites.
Benefits & Perks
- 4 X Life insurance
- Pension scheme - 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to LinkedIn learning
- Free rewards and discounts via Gratitudes
- Career Progression
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
Product Application Support Specialist in Meriden employer: Corpay, Inc.
Corpay, Inc. is an excellent employer that fosters a dynamic work environment in London, where creativity and collaboration thrive. With a strong focus on employee growth, you will have numerous opportunities to advance your career while working on impactful marketing initiatives that drive business success. Enjoy a competitive salary and the chance to be part of a global team dedicated to enhancing brand presence in the Private Markets sector.
