Training Specialist in London

Corpay is currently looking to hire a Training Specialist on a permanent basis within our TA Connections division. This position falls under our Lodgings line of business and is based in our Heathrow office. In this role, you will play a vital role in developing and delivering training programs for our Airline Operations agents who provide crew accommodations for TA Connections’ clients. This position is responsible for structuring the training curriculum, creating comprehensive training materials, user guides, and facilitating both new hire and ongoing training sessions. Other responsibilities include keeping training records, assessing trainees’ learning outcomes and addressing post-training inquiries. You will report into the Training Manager and collaborate with other teams within the division.

As a Training Specialist, you will be expected to work from our Heathrow office. Corpay will set you up for success by providing:

• Assigned workspace in the designated office
• Formal, hands-on training

Role Responsibilities

• Conducting training initiatives for new hires and current agents that work with TA Connections.
• Coordinating and managing training sessions for groups of 1 to 20 trainees, ensuring objectives are met in a timely manner.
• Leading and motivating trainees during sessions, providing actionable performance and behavioural feedback.
• Being able to occasionally travel (up to 25%) to conduct on-site assessments and training within the US and potentially international.
• Monitoring trainees’ progress during classes, on-the-job training and shadowing sessions, and communicate their progress to management.
• Developing and maintaining comprehensive training materials, user guides, and methodologies to effectively support users in collaboration with Ops Supervisors and Managers.
• Assisting in onboarding new hires by setting up systems, applications, credentials, and internal/external communication processes.
• Establishing a training structure that includes, but not limited to: Syllabus, Class Schedule, Classroom, equipment and keeping records of attendance and performance.
• Improving learning material continuously and the e-Learning platform for new hires and recurrent training, adhering to company standards.
• Ability to adapt to both virtual and in-person training environments as required.
• Serving as a Subject Matter Expert (SME) of TA Connections’ technology applications providing insights on features, processes, and their impact on the airline’s and vendor’s configurations, processes and customer service agent’s activities.
• Collecting and analyzing information on both airline-specific and generic processes to recommend updates and enhancements to the training agenda, topics, materials, and methodologies.
• Staying current with industry trends by actively participating in training updates for self-development and adapting materials to reflect changes in the work environment.

Qualifications & Skills

• Must have 1+ years training or equivalent experience.
• 1+ years working in an operational customer service environment (airline/hotel industry experience a plus).
• Proficient with Word, Excel, PowerPoint, and Outlook.
• Ability to work in a deadline-driven setting, effectively managing multiple tasks and priorities.
• Ability to adjust hours and days of work to meet trainees’ time zones and availability (late/early hours, holidays, weekends) may occur.
• Attention to detail and a desire and ability to deliver a polished product.
• Ability to work independently and as a contributing team member.
• Excellent organizational skills.

Preferred Qualifications:

• Excellent coaching skills.
• Self-starter with an innovative approach to designing solutions.
• Experience with creating presentations, using MS PowerPoint and other presentation tools.
• Experience in creating online learning a plus.
• Ability to generate rapport with a wide audience of people of various cultures.
• Excellent communication skills (written, verbal and interpersonal).
• Ability to influence others with strong interpersonal skills.
• A demonstrated passion for learning and developing employees at all levels.
• Strong listening, problem solving, and multi-tasking skills.

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, colour, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.