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For Companies At a Glance
- Tasks: Lead technical operations and manage application upgrades in a dynamic environment.
- Company: Join Corpay, a global leader in innovative payment solutions.
- Benefits: Enjoy competitive perks like private healthcare, generous holiday, and professional development opportunities.
- Other info: Hybrid work model with excellent career growth potential.
- Why this job: Make a real impact by enhancing system stability and driving service improvements.
- Qualifications: 7+ years in technical operations with strong problem-solving skills.
The predicted salary is between 60000 - 80000 £ per year.
Your role
What you'll be doing
Corpay is currently looking to hire a Senior Manager - Technical Operations within our organization. Working within the Cross Border Technical Operations team, this role supports key business applications while also managing and implementing application upgrades and changes.
How We Work
As a Senior Manager - Technical Operations, you will be expected to work in a hybrid environment based in our London office. Corpay will set you up for success by providing:
- Assigned office workspace and home office setup
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
- Serve as a senior technical escalation point for complex support issues and high-impact incidents
- Work as part of the broader Technical Operations and Application Support team to ensure system stability and service reliability
- Execute hands-on technical tasks, including system configuration, application upgrades and patching
- Participate in post-incident problem management activities, identifying root causes and continuing continual service improvement activities
- Ensure all work is delivered in accordance with internal governance frameworks, ITIL based processes, security requirements, and regulatory obligations
- Actively participate in support rotations or out-of-hours escalation as required
- Act as senior technical escalation point for complex / high-priority incidents, providing hands-on troubleshooting support for key business applications including financial systems
- Assist in planning and executing software upgrades and application patches
- Identify opportunities for automation of recurring tasks and contribute to scripting or tooling initiatives to improve operational efficiency
- Remediate identified vulnerabilities across the environment in coordination with other teams including development, QA and infrastructure and networking teams
- Monitor system health and performance using available monitoring and logging tools and improve monitoring where required
- Participate in and lead root cause analysis investigations for high priority incidents
- Support ongoing service improvement initiatives by identifying gaps and proposing solutions
- Manage change requests in line with governance and change control procedures
- Mentor and coach junior team members and support knowledge sharing
- Maintain accurate and up-to-date technical documentation
- Work with development and DevOps teams to assist in application deployment
Qualifications & Skills
- 7+ years of relevant experience in application support, technical operations, or similar roles
- Extensive experience working with Windows-based applications and environments
- Strong experience with infrastructure and networking concepts, especially around deployment and change
- Strong hands-on experience with technologies such as IIS, .NET, and related application stacks
- Experience supporting third-party systems, both SaaS and on-premises solutions
- Experience working with monitoring tools such as SolarWinds, Splunk, Pingdom
- Familiarity with ITIL-aligned processes and structured change and incident management environments
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Nice to have: Experience with financial applications (e.g. Fenics, SWIFT, LexisNexis)
Benefits & Perks
- 4 X Life insurance
- Pension scheme – 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to LinkedIn Learning
- Free rewards and discounts via Gratitudes
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
Senior Manager - Technical Operations in London employer: Corpay, Inc.
Contact Detail:
Corpay, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager - Technical Operations in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn and let them know you're on the hunt for a Senior Manager - Technical Operations role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications by sending a quick message to the hiring manager or recruiter. A little nudge can go a long way in showing your enthusiasm for the role.
✨Tip Number 3
Prepare for those interviews! Research common questions for technical operations roles and practice your answers. We want you to shine when discussing your experience with application support and system stability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Corpay. Let’s get you that dream job!
We think you need these skills to ace Senior Manager - Technical Operations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Manager - Technical Operations role. Highlight your relevant experience, especially in application support and technical operations, and don’t forget to mention any specific technologies you’ve worked with that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your hands-on experience with Windows-based applications and your problem-solving skills, and show us how you can contribute to our team.
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just responsibilities. Use metrics where possible to demonstrate how you've improved system stability or efficiency in previous roles. We love numbers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Corpay, Inc.
✨Know Your Tech Inside Out
As a Senior Manager in Technical Operations, you’ll need to demonstrate your expertise with Windows-based applications and technologies like IIS and .NET. Brush up on these areas and be ready to discuss specific experiences where you've tackled complex technical issues.
✨Showcase Problem-Solving Skills
Prepare to share examples of how you've handled high-priority incidents or system outages. Highlight your analytical skills and how you’ve contributed to root cause analysis and service improvement initiatives in past roles.
✨Familiarise Yourself with ITIL Processes
Since the role involves working within ITIL-aligned processes, make sure you understand these frameworks. Be prepared to discuss how you've applied change and incident management practices in your previous positions.
✨Communicate Effectively
Strong communication is key for this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical concepts. Think about how you can explain complex ideas to non-technical stakeholders.