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- Tasks: Lead a dynamic team ensuring smooth crew accommodations and operations.
- Company: Join Corpay, a forward-thinking airline division at Heathrow.
- Benefits: Flexible work environment, company equipment, and ongoing training.
- Why this job: Make a real impact in the airline industry while developing your leadership skills.
- Qualifications: Strong communication, organisational skills, and experience in customer service preferred.
- Other info: Opportunity for career growth in a supportive and diverse workplace.
The predicted salary is between 36000 - 60000 £ per year.
Corpay is currently looking to hire a Crew Accommodations Senior Supervisor within our Airline Division – TA CONNECTIONS. This role is located in Heathrow, United Kingdom. This position oversees Crew Accommodations Agents, Team Leads, and Supervisors, ensuring efficient daily operations and cross-department coordination. The role focuses on leadership, productivity, compliance, mentoring, and continuous process improvement.
This role operates in an office environment depending on business needs. Corpay will provide assigned workspace or home office setup, company-issued equipment, and required training.
Role Responsibilities
- Supervising Agents, Team Leads, and Supervisors on daily assignments
- Monitoring a large remote global team
- Assisting with emergency crew relocations and high-impact IROP situations
- Coordinating with Crew Scheduling and internal departments
- Monitoring access to systems and reporting issues to IT
- Ensuring proper use of tools and technology
- Maintaining positive communication and professional standards
- Reporting incidents to appropriate departments
- Monitoring attendance and team adherence
- Preparing and reviewing KPIs and SLAs
- Supporting evaluations and training via Feedback Tracker
- Creating and managing Impact Tracker reports
- Supporting cross-functional teams with data gathering and troubleshooting
- Leading regular team meetings and coaching sessions
- Providing supervisor coverage when required
- Completing special projects as assigned
Qualifications & Skills
- Excellent interpersonal and client relationship skills
- Strong organizational and multi-tasking skills
- Strong writing, communication, and negotiation skills
- Ability to supervise a global remote team across multiple time zones
- Ability to work with clients via electronic and phone communication
- Familiarity with hotel sourcing and rate negotiation
- Excellent PC skills and ability to multitask
- Willingness to work shifts and extended hours during irregular operations
- High school diploma or GED required; some college preferred
- Fluent in English; additional languages preferred
- Proficiency in Microsoft Office and Teams
- Experience in hotel/travel/airline/customer service preferred
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law.
If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
Crew Accommodations Senior Supervisor in London employer: Corpay, Inc.
Contact Detail:
Corpay, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crew Accommodations Senior Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the airline industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what they value, especially in leadership roles like the Crew Accommodations Senior Supervisor. Tailor your answers to show how you fit right in!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience in managing teams and handling high-pressure situations, as these are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Crew Accommodations Senior Supervisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Crew Accommodations Senior Supervisor role. Highlight your leadership abilities and any relevant experience in managing teams, as this is key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Be sure to mention your experience with cross-department coordination and process improvement.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application showcases your writing and negotiation skills. Clear and concise language will help us see your potential right away!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Corpay, Inc.
✨Know Your Stuff
Make sure you understand the role of a Crew Accommodations Senior Supervisor inside out. Familiarise yourself with the responsibilities, especially around supervising teams and handling emergency situations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves overseeing a remote global team, be prepared to discuss your leadership style. Share specific examples of how you've successfully managed teams in the past, particularly in high-pressure situations. Highlight your ability to mentor and improve processes, as these are key aspects of the job.
✨Communication is Key
With a focus on maintaining positive communication, practice articulating your thoughts clearly. Be ready to demonstrate your interpersonal skills and how you handle client relationships. You might even want to prepare a few scenarios where effective communication made a difference in your previous roles.
✨Prepare for the Unexpected
Given the nature of the airline industry, be ready for questions about how you would handle irregular operations or emergencies. Think of examples from your past experiences where you had to think on your feet and coordinate with multiple departments. This will show that you can stay calm under pressure and lead effectively.
