At a Glance
- Tasks: Support clients and traders, ensuring smooth operations and exceptional service.
- Company: Join Corpay, a dynamic company in the finance sector with a collaborative culture.
- Benefits: Enjoy competitive pay, private healthcare, generous holiday, and career progression opportunities.
- Other info: Work in a vibrant trading floor atmosphere with ongoing training and development.
- Why this job: Be at the heart of client relations and make a real impact in a fast-paced environment.
- Qualifications: 1+ years in client-facing roles; strong communication and analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
Corpay is currently looking to hire a Client & Trade Support Executive on a permanent basis within our Cross Borders division. This position falls under our Payables line of business and is based in our Moorgate office in London. In this role you will act as a middle desk between Clients, Front of House and back-office departments, along with various other stakeholders and departments within Corpay. You will ensure clients receive exceptional support and service, acting as a point of expertise within the business. This is a pivotal role that requires you to be accurate, analytical, collaborative, professional, resilient and tenacious. You will report into the Head of Client Support and regularly collaborate with other teams within the division.
How We Work
As a Client & Trade Support Executive, Corpay will set you up for success by providing:
- Assigned workspace in Moorgate office
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
- Collaborating with various internal teams, such as sales, operations, and compliance, to ensure a smooth client experience for the settling of trades and problem resolution.
- Working closely with Dealers and being first hand support to them and their clients.
- Helping to develop and maintain client relationships through excellent service.
- Educating Corpay clients on processes where appropriate, to reduce future dependency and contact.
- Supporting efficient cash flow through the timely collection of outstanding receivables (Trades, deposits and Losses).
- Monitoring, chase, and report on outstanding trades requiring wire instructions.
- Complying with regulatory requirements including GDPR and CASS obligations.
- Self-handling of small complaints with Dealers and escalate any larger complaints to the complaints department and Head of Client Support.
- Escalating non-settlement suspicions to Head of Client Support.
- Ensuring process manuals are available for all tasks, ensure they are correct and updated accordingly.
- Promoting the online platform to clients to enhance security and help them to become self-sufficient. Ensuring we are directing them to Cross Border for online demonstrations. As a result, reduce queries and the need for manual processes.
- Acting as a central point for the resolution of Compliance queries, internal and banking.
- Monitoring and act as a central point for the resolution of Payment investigations through Salesforce.
- Compiling Error reporting from Client Support perspective.
- Maintaining accurate and up-to-date client records in our CRM system, documenting all interactions and transactions.
- Providing ongoing recommendations and process enhancements to consistently improve the client experience.
Qualifications & Skills
- 1 years+ experience in a client facing or Operational role within FX.
- Experience working in a dealer support/trade support environment is beneficial.
- Someone who is honest, flexible and committed. You will be situated on the trading floor, in a fast-paced environment, and exposed and expected to work under pressure at times.
- Must possess excellent communication skills.
- Knowledge of a foreign language is beneficial, particularly Spanish or Italian.
- You will need to be computer literate with strong knowledge of Excel, Outlook and other Microsoft products.
- You should be prepared for hard work, change and new ideas and keen to learn and develop your professional career here at Corpay.
Benefits & Perks
- 4 X Life insurance
- Pension scheme - 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to LinkedIn learning
- Free rewards and discounts via Gratitudes
- Career Progression
Client & Trade Support Executive in London employer: Corpay, Inc.
Corpay, Inc. is an excellent employer that fosters a dynamic work environment in London, where creativity and collaboration thrive. With a strong focus on employee growth, you will have numerous opportunities to advance your career while working on impactful marketing initiatives that drive business success. Enjoy a competitive salary and the chance to be part of a global team dedicated to enhancing brand presence in the Private Markets sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client & Trade Support Executive in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Corpay, Inc.. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Client & Trade Support Executive in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Corpay, Inc..
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Corpay, Inc.'s website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Corpay, Inc.
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Corpay, Inc..
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Corpay, Inc. will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Corpay, Inc. employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
