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For Companies At a Glance
- Tasks: Manage system alerts, troubleshoot issues, and support internal teams and clients.
- Company: Join Corpay, a global leader in commercial payments with an innovative culture.
- Benefits: Enjoy 25 days holiday, private healthcare, and access to LinkedIn Learning.
- Other info: Hybrid work environment with excellent training and career growth opportunities.
- Why this job: Be the first line of support and make a real impact on system reliability.
- Qualifications: Experience with AWS, SQL, APIs, and strong troubleshooting skills required.
The predicted salary is between 40000 - 50000 £ per year.
Corpay is currently looking to hire a Support Engineer within our organisation. This role supports key business applications by managing system alerts, troubleshooting issues, and assisting both internal teams and clients. The position focuses on first-line support while contributing to system reliability, debugging, and continuous improvement initiatives.
What you'll be doing
As a Support Engineer, you will be responsible for managing and resolving system alerts, troubleshooting issues, supporting both internal teams and helping resolve client issues. You will collaborate with cross-functional teams to maintain and improve system reliability while playing a key role in debugging, root cause analysis, and system optimisation.
How We Work
As a Support Engineer, you will be expected to work in a hybrid environment based in our London office. Corpay will set you up for success by providing:
- Assigned office workspace and home office setup
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
- Act as the first point of contact for system alerts and issues raised by clients or internal teams
- Investigate system alerts, analyse logs, and trawl through data to diagnose and resolve issues effectively
- Use tools like Datadog and other monitoring platforms to detect and respond to system anomalies
- Collaborate with other departments (Settlements, Compliance, Client Services and Connectivity teams)
- Manage incidents in line with SLAs, ensuring timely resolutions
- Analyse system logs, debug issues and identify root causes
- Create and run scripts to query databases
- Work with APIs to debug integration issues
- Document common issues and resolutions
- Improve system performance and workflows
- Communicate directly with clients when needed
What We Need
- Hands-on experience with AWS
- Strong SQL/database skills
- Experience with APIs (REST)
- Strong debugging and troubleshooting skills
- Experience with monitoring tools (Datadog etc.)
- Strong communication and problem-solving skills
Benefits & Perks
- 4 X Life insurance
- Pension scheme – 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to LinkedIn Learning
- Free rewards and discounts via Gratitudes
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.
Application Support Engineer in London employer: Corpay, Inc.
Contact Detail:
Corpay, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms and let them know you're on the hunt for an Application Support Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get involved in relevant online communities or forums. Share your knowledge, ask questions, and engage with others in the field. This not only helps you learn but also puts you on the radar of potential employers.
✨Tip Number 3
Don’t shy away from reaching out directly to companies you’re interested in. A simple email expressing your interest in their work and asking about potential openings can go a long way. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the time to engage with us directly. So, don’t hesitate—get your application in!
We think you need these skills to ace Application Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Engineer role. Highlight relevant experience with AWS, SQL, and APIs. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and personality!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We’re all about troubleshooting and debugging, so let us know how you’ve made a difference!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Corpay, Inc.
✨Know Your Tech
Make sure you brush up on your knowledge of AWS, SQL, and APIs before the interview. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled system alerts or issues in previous jobs. Think about specific incidents where you diagnosed a problem and what steps you took to resolve it. This will demonstrate your analytical skills and ability to work under pressure.
✨Familiarise Yourself with Monitoring Tools
Since the role involves using tools like Datadog, it’s a good idea to familiarise yourself with them beforehand. If you have experience with similar tools, be ready to share that knowledge and how it helped you in your previous roles.
✨Communicate Clearly
As a Support Engineer, you'll need to communicate effectively with both technical teams and clients. Practice explaining complex technical concepts in simple terms, and be prepared to discuss how you’ve handled client communications in the past.