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For Companies At a Glance
- Tasks: Deliver top-notch support to customers and internal teams while managing enquiries professionally.
- Company: Join Corpay, a leading global tech firm revolutionising commercial payments with innovative solutions.
- Benefits: Enjoy competitive salary, private medical cover, LinkedIn Learning access, and exclusive discounts.
- Why this job: Be part of a dynamic team making a real impact in customer service and fuel management.
- Qualifications: Experience in customer service is preferred; strong IT skills and communication are essential.
- Other info: This is a full-time, on-site role in Swindon, perfect for building a long-term career.
The predicted salary is between 28800 - 43200 £ per year.
We’re hiring a Customer Service Advisor to join our UK Customer Operations division at Corpay, supporting our Allstar Cards product – the UK’s largest multi-branded fuel network. Based in our Swindon office, this is a full-time, on-site role offering the opportunity to build a long-term career with a trusted industry leader.
About Us
Allstar is a leading fuel management solution provider, trusted by over 1.2 million cardholders and processing 50 million+ transactions annually. Our cards are accepted at 7,700+ fuel sites across major fuel brands, supermarkets, and motorway services. We serve organizations of all sizes — from sole traders to government departments — and are part of the global Corpay Group.
What You’ll Be Doing
In this role, you’ll be responsible for delivering high-quality support to our customers and internal stakeholders while ensuring every interaction meets our service standards. Key responsibilities include:
- Managing telephone and email enquiries with professionalism, clarity, and urgency
- Resolving queries accurately and promptly, offering advice and solutions within SLA timeframes
- Liaising across departments to ensure customer needs are fully met
- Building effective working relationships with customers, suppliers, and internal teams
- Identifying process improvements and feeding these back to support continuous development
- Completing daily administrative tasks in a timely and efficient manner
- Promoting relevant services and solutions to add value to the customer relationship
- Supporting service excellence by contributing to decision-making and knowledge sharing across the team
What We’re Looking For
We’re looking for applicants who bring more than just enthusiasm. To succeed in this role, we are looking for:
- Proven experience in customer service, preferably in a call center or fast-paced environment but not essential
- Confidence using multiple IT systems at once, with the ability to switch between platforms seamlessly
- Solid experience working with Microsoft 365 – including Outlook, Excel, Word, and Teams
- Excellent written and verbal communication skills
- Ability to remain calm and professional when handling complaints or difficult queries
- Strong attention to detail, especially when following processes or inputting data
- Ability to work well under pressure, maintaining quality and speed even during high volumes
- A dependable team player who supports colleagues and contributes to shared team goals
What You’ll Get in Return
A competitive salary and benefit package including private medical cover via Vitality, access to Gratitudes – our exclusive rewards and discounts platform, life assurance at 4x your annual salary, full access to LinkedIn Learning for personal and professional development, and a welcoming, energetic team.
Ready to bring your skills to one of the UK’s most trusted business services brands? Apply today and take the next step in your career with Corpay.
About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Customer Service Advisor employer: Corpay, Inc.
Contact Detail:
Corpay, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the Allstar Cards product and the fuel management solutions we offer. Understanding our services will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and difficult queries. Practising scenarios can help you stay calm and professional, which is crucial for this position.
✨Tip Number 3
Get comfortable with Microsoft 365 applications, particularly Outlook, Excel, and Teams. Being proficient in these tools will not only boost your confidence but also show that you're ready to hit the ground running.
✨Tip Number 4
Network with current or former employees of Corpay or similar companies. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in fast-paced environments. Emphasise your ability to manage multiple IT systems and your proficiency with Microsoft 365.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer queries and improved processes in previous roles.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this position, ensure your application is free from errors and clearly conveys your thoughts. Use professional language and structure.
Highlight Teamwork and Dependability: Demonstrate your ability to work well in a team by providing examples of past experiences where you supported colleagues or contributed to team goals. This will show that you are a dependable team player.
How to prepare for a job interview at Corpay, Inc.
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles, especially in fast-paced environments. Highlight specific examples where you resolved issues effectively and maintained professionalism under pressure.
✨Demonstrate IT Proficiency
Since the role requires using multiple IT systems, be ready to talk about your experience with Microsoft 365 and any other relevant software. You might even want to mention how you handle switching between different platforms seamlessly.
✨Communicate Clearly and Confidently
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Consider preparing answers to common interview questions to boost your confidence.
✨Emphasise Teamwork and Collaboration
The role involves liaising with various departments and building relationships. Be ready to share examples of how you've worked effectively in a team setting and contributed to shared goals, showcasing your ability to support colleagues.
