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- Tasks: Lead and manage daily Airline Crew Operations while ensuring top-notch client service.
- Company: Corpay, a dynamic company with a fun culture and remote work options.
- Benefits: Medical, dental, vision benefits, 401k, PTO, and employee discounts.
- Why this job: Join a supportive team and make a real impact in a fast-paced environment.
- Qualifications: Strong problem-solving skills, team leadership, and experience in hospitality or retail preferred.
- Other info: Enjoy virtual fitness classes and participate in company-wide contests and prizes.
The predicted salary is between 36000 - 60000 £ per year.
Corpay is currently looking to hire a Team Lead – Airline Crew Operations within our lodging division. In this role, you will lead and manage the daily activities of Airline Crew Operations, ensuring productivity, compliance, and superior client service. You will report directly to the Crew Operations Manager and regularly collaborate with Crew Operations Supervisors and the Director.
As a Team Lead, you will be expected to work in a remote environment. Corpay will set you up for success by providing:
- Assigned workspace is remote
- Formal, hands-on training
The responsibilities of the role will include:
- Leading and managing daily Airline Crew Operations activities
- Monitoring interactions that impact client relationships
- Answering calls, processing requests, and resolving inquiries
- Ensuring timely resolution of client issues related to crew operations
- Keeping staff focused on tasks and prioritising client volume
- Collaborating with supervisors and directors to ensure staff training
- Participating in projects, workgroups, and team events
- Assisting with overflow work in Crew Operations as needed
- Monitoring workflow and airline queues
Qualifications & Skills:
- Ability to teach others and work effectively in a team environment
- Strong problem-solving skills and critical thinking
- Ability to develop, report, interpret, and act on key metrics
- Thrive in a fast-paced environment with changing priorities
- Excellent oral and written communication skills
- Strong interpersonal skills and attention to detail
- Working knowledge of Microsoft Word, Excel, Google Workspace, and internet tools
- Prior experience as a subject matter expert in call centre policies and procedures preferred
- Previous experience in hospitality or retail industries is a plus
Medical, Dental & Vision benefits available the 1st month after hire. Automatic enrollment into our 401k plan (subject to eligibility requirements). Virtual fitness classes offered company-wide. Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time. Employee discounts with major providers (wireless, gym, car rental, etc.). Philanthropic support with local and national organisations. Fun culture with company-wide contests and prizes.
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, colour, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
Crew Accommodations Team Lead employer: Corpay, Inc.
Contact Detail:
Corpay, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crew Accommodations Team Lead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Corpay on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and client service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft Word, Excel, and Google Workspace. Being comfortable with these tools will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can leave a lasting impression.
We think you need these skills to ace Crew Accommodations Team Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Crew Accommodations Team Lead role. Highlight your relevant experience in managing teams and operations, and show how your skills align with what we’re looking for.
Showcase Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. We want to see how you can articulate your thoughts and experiences effectively, so don’t hold back!
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Include examples of how you've tackled challenges in previous roles, especially in fast-paced environments. This will show us that you can thrive in our dynamic team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Corpay, Inc.
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of airline crew operations. Brush up on relevant policies and procedures, as well as any metrics that are important for the role. This will show your potential employer that you're not just interested in the job, but that you’re also knowledgeable about the industry.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your problem-solving skills and how you’ve kept teams focused on client needs in a fast-paced environment.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, be sure to listen actively and respond thoughtfully to questions. This will help you build rapport with the interviewers and showcase your interpersonal skills.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your critical thinking and decision-making abilities. Think of situations where you had to prioritise tasks or resolve client issues. Prepare to discuss how you would handle specific challenges related to crew operations, demonstrating your ability to thrive under pressure.
