Crew Accommodations Supervisor

Corpay is currently looking to hire a Crew Accommodations Supervisor under the Airline Division, TA CONNECTIONS. This role is located in Heathrow, United Kingdom. The Supervisor is responsible for overseeing assigned Crew Accommodations Agents. The Supervisor will train, coach, and mentor; ensuring productivity meets and exceeds quality standards. The Supervisor is a positive, smart, enthusiastic individual with great leadership skills and excellent attention to detail. The Supervisor will support the team and associated clients in an efficient and timely manner by taking ownership of each case, ensuring swift and consistent problem resolution. You will report directly to the Crew Accommodations Manager and regularly collaborate with supporting team(s)/department(s).

Role Responsibilities

• Supervising and supporting Crew Accommodations Agents during assigned shifts.
• Assigning and monitoring daily tasks, ensuring clarity and accountability.
• Maintaining and updating team schedules, including deviations and approved changes.
• Ensuring agents have access to all necessary tools, systems, and resources.
• Leading shift briefings and ensuring accurate completion of daily reports (e.g., productivity, pass-down, pending actions).
• Serving as the primary liaison between the client’s duty manager and TA Connections Crew Accommodations Desk.
• Collaborating with client-side departments (Crew Tracking, Scheduling, etc.) to meet operational needs.
• Communicating clearly and consistently with internal departments to resolve issues and expedite work.
• Providing real-time guidance and support to agents during shifts.
• Monitoring attendance, punctuality, and adherence to company policies.
• Delivering constructive feedback and recognizing strong performance.
• Supporting performance evaluations and quality assurance efforts.
• Identifying and escalating opportunities for individual or team improvement.
• Stepping in to perform agent tasks as needed, including:

• Booking and updating hotel and ground transportation accommodations.
• Sourcing last-minute lodging and transportation options.
• Negotiating rates and managing vendor communications.
• Accurately documenting all transactions and approvals in TA Connections systems.
• Managing hotel relocations and ensuring timely, professional communication with stakeholders.
• Supporting IT, Billing, and Commission Collections teams with data gathering and troubleshooting.

Qualifications & Skills

• High School Diploma or GED equivalent.
• Minimum 3 years of experience in a call centre or similar environment.
• Proven experience in a supervisory role (required for external applicants).
• Strong leadership, interpersonal, and conflict-resolution skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities in a high-volume, time-sensitive environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Reliable internet connection and a quiet home workspace.

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, colour, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.