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- Tasks: Lead a dynamic team ensuring smooth crew accommodations and operations.
- Company: Join Corpay, a forward-thinking airline division at Heathrow.
- Benefits: Flexible work environment, company equipment, and ongoing training.
- Why this job: Make a real impact in the airline industry while developing your leadership skills.
- Qualifications: Strong communication, organisational skills, and experience in customer service preferred.
- Other info: Opportunity for career growth in a supportive and diverse workplace.
The predicted salary is between 36000 - 60000 £ per year.
Corpay is currently looking to hire a Crew Accommodations Senior Supervisor within our Airline Division – TA CONNECTIONS. This role is located in Heathrow, United Kingdom. This position oversees Crew Accommodations Agents, Team Leads, and Supervisors, ensuring efficient daily operations and cross-department coordination. The role focuses on leadership, productivity, compliance, mentoring, and continuous process improvement.
This role operates in an office environment depending on business needs. Corpay will provide assigned workspace or home office setup, company-issued equipment, and required training.
Role Responsibilities
- Supervising Agents, Team Leads, and Supervisors on daily assignments
- Monitoring a large remote global team
- Assisting with emergency crew relocations and high-impact IROP situations
- Coordinating with Crew Scheduling and internal departments
- Monitoring access to systems and reporting issues to IT
- Ensuring proper use of tools and technology
- Maintaining positive communication and professional standards
- Reporting incidents to appropriate departments
- Monitoring attendance and team adherence
- Preparing and reviewing KPIs and SLAs
- Supporting evaluations and training via Feedback Tracker
- Creating and managing Impact Tracker reports
- Supporting cross-functional teams with data gathering and troubleshooting
- Leading regular team meetings and coaching sessions
- Providing supervisor coverage when required
- Completing special projects as assigned
Qualifications & Skills
- Excellent interpersonal and client relationship skills
- Strong organizational and multi-tasking skills
- Strong writing, communication, and negotiation skills
- Ability to supervise a global remote team across multiple time zones
- Ability to work with clients via electronic and phone communication
- Familiarity with hotel sourcing and rate negotiation
- Excellent PC skills and ability to multitask
- Willingness to work shifts and extended hours during irregular operations
- High school diploma or GED required; some college preferred
- Fluent in English; additional languages preferred
- Proficiency in Microsoft Office and Teams
- Experience in hotel/travel/airline/customer service preferred
Crew Accommodations Senior Supervisor employer: Corpay, Inc.
Contact Detail:
Corpay, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crew Accommodations Senior Supervisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Corpay through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and team management. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively!
✨Tip Number 3
Show off your skills during the interview! Bring examples of how you've improved processes or led teams in the past. This will demonstrate your fit for the Crew Accommodations Senior Supervisor role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Crew Accommodations Senior Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Crew Accommodations Senior Supervisor role. Highlight your leadership experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of your past experiences that relate to supervising teams and improving processes, as we love a good story.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your strong writing and negotiation skills. Keep it clear and professional, but don’t be afraid to let your personality shine through – we appreciate authenticity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Corpay, Inc.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Crew Accommodations Senior Supervisor inside out. Familiarise yourself with the responsibilities listed in the job description, especially around supervising teams and managing operations. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Leadership Skills
Since this role involves overseeing a remote global team, be prepared to discuss your leadership style. Think of examples where you've successfully managed teams, resolved conflicts, or improved processes. Highlight your ability to mentor and support others, as this is key for the position.
✨Prepare for Scenario Questions
Expect to face scenario-based questions, especially around emergency crew relocations or high-impact situations. Practice how you would handle these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will demonstrate your readiness for the challenges of the role.
✨Communicate Clearly and Positively
Strong communication is crucial for this position. During the interview, ensure you articulate your thoughts clearly and maintain a positive tone. Use examples from your past experiences to illustrate your points, and don’t forget to ask insightful questions about the company culture and team dynamics.
