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- Tasks: Support product delivery and operations in a dynamic payments environment.
- Company: Join Corpay, a global leader in innovative business payments.
- Benefits: Enjoy 25 days holiday, flexible discounts, and access to online courses.
- Why this job: Make an impact in the fast-paced world of commercial payments.
- Qualifications: 2-3 years in financial services and strong communication skills required.
- Other info: Collaborative culture with opportunities for growth and development.
The predicted salary is between 40000 - 50000 £ per year.
Corpay is currently looking to hire a Commercial Payments/Product Operations Analyst within our Corpay Complete division. This position falls under our corporate payments line of business and is located in London. In this role, you will support two Product teams by ensuring smooth product delivery through strong operational execution, documentation ownership, KPI reporting, and coordination with both external partners—particularly Visa—and internal stakeholders. You will report directly to the Product Leadership team and regularly collaborate with Product, Engineering, Operations, Compliance, Finance, Sales, and Customer Support teams.
Your role
What you'll be doing
- Product operations & delivery support
- Supporting the operational set-up of new product features across the organisation
- Maintaining delivery hygiene including actions, RAID logs (risks, assumptions, issues, dependencies), timelines, status reporting, and release readiness checklists
- Facilitating recurring ceremonies and forums such as sales updates, trainings, and marketing support sessions
- Tracking progress against milestones and proactively chasing inputs to keep delivery moving
- Documentation & product enablement
- Creating and maintaining high-quality product documentation, including feature notes, release notes, customer guides, FAQs, and process runbooks
- Maintaining Visa and scheme-related documentation and internal compliance artefacts
- Owning the single source of truth for product artefacts in SharePoint, ensuring version control and discoverability
- Supporting go-to-market readiness by coordinating internal enablement materials with Sales, Customer Success, and Support
- Visa scheme liaison & external coordination
- Managing the day-to-day operational relationship with Visa for scheme-related activities
- Tracking queries, documentation requests, compliance deliverables, and deadlines
- Coordinating meetings, agendas, minutes, and follow-ups with external partners
- Maintaining a log of scheme changes and ensuring internal awareness
- Supporting scheme-mandated tasks such as product updates, reporting requests, and certification or attestation activities in partnership with Compliance and Operations
- KPI reporting & product insights
- Producing and maintaining regular product KPI dashboards and reporting packs on a weekly and monthly basis
- Tracking product performance and operational health metrics including spend and volume, active accounts and cards, transaction success rates, chargebacks and disputes, authorization rates, customer adoption, feature usage, and delivery metrics
- Assisting with ad-hoc analysis to support business cases, prioritisation, and quarterly planning
- Stakeholder management & cross-functional coordination
- Acting as a coordination point between Product Managers and cross-functional teams
- Ensuring timely and consistent stakeholder communication around status, risks, dependencies, and decisions
- Supporting product reviews, steering updates, and customer or partner feedback loops
- Continuous improvement
- Identifying and implementing improvements to product team workflows, templates, reporting automation, and intake processes
- Supporting governance and auditability by ensuring key decisions and approvals are documented
Qualifications & Skills
- 2-3 years in financial services (preferably cards or payments but not essential)
- Evidence of supporting B2B products to market
- Evidence of project management and key stakeholder management discipline
- AI proficient a preference
- Good use of data, analytics and reporting
- Strong Microsoft Office and communication skills
Benefits & Perks
- 25 days per annum + 8 bank holidays
- Option to buy or sell up to 5 days annually during the benefits enrollment window
- Employee contribution of 3% matched with 5% from Corpay
- Provided by Vitality with no excess (Corpay covers £250 excess)
- Access to flexible discounts, supermarket savings, and more
- Complimentary access to thousands of online courses
- Volunteering days and engagement in fun company-wide contests and initiatives
Our Company & Purpose
Corpay is a global leader in business payments, laser-focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries.
About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Commercial Payments/Product Operations Analyst employer: Corpay, Inc.
Contact Detail:
Corpay, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Payments/Product Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms and let them know you're on the hunt for a role like the Commercial Payments/Product Operations Analyst. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Get involved in relevant online communities or forums. Join discussions about commercial payments or product operations, and share your insights. This not only showcases your expertise but also helps you connect with potential employers or industry insiders.
✨Tip Number 3
Don’t underestimate the power of informational interviews! Reach out to professionals in roles similar to the one you want and ask if they’d be willing to chat. It’s a great way to learn more about the field and make valuable connections.
✨Tip Number 4
Apply directly through our website! It shows initiative and gives you a better chance of being noticed. Plus, you can tailor your application to highlight how your skills align with the responsibilities of the Commercial Payments/Product Operations Analyst role.
We think you need these skills to ace Commercial Payments/Product Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Commercial Payments/Product Operations Analyst role. Highlight relevant experience in financial services, especially if you've worked with B2B products or project management before. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention any specific experiences that relate to product operations or stakeholder management.
Showcase Your Skills: We love seeing candidates who can demonstrate their skills in data analytics and reporting. If you have experience with Microsoft Office or any AI tools, make sure to highlight that in your application. It’s all about showing us what you can bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll get to see more about our company culture and values while you’re at it!
How to prepare for a job interview at Corpay, Inc.
✨Know Your Product Inside Out
Before the interview, make sure you understand the products and services offered by the company, especially in the payments sector. Familiarise yourself with key terms like KPIs, compliance, and operational processes. This will help you speak confidently about how your skills align with their needs.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to describe how you've handled specific situations in the past, particularly related to project management and stakeholder communication. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Showcase Your Analytical Skills
Since the role involves data analysis and reporting, be ready to discuss your experience with analytics tools and how you've used data to drive decisions. Bring examples of dashboards or reports you've created to demonstrate your proficiency.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, upcoming projects, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.