At a Glance
- Tasks: Manage client relationships and ensure a smooth onboarding experience for our deposit platform.
- Company: Join Corpay, a global leader in innovative payment solutions.
- Benefits: Enjoy 25 days of annual leave, private medical insurance, and professional development opportunities.
- Other info: Work in a collaborative environment with excellent career advancement potential.
- Why this job: Be part of a dynamic team that values your ideas and fosters career growth.
- Qualifications: Experience in client relationship management and strong communication skills are essential.
The predicted salary is between 45000 - 55000 £ per year.
Corpay is currently looking to hire a Client Relationship Manager - Deposit Platform within our Alpha Agency Solutions division. This position falls under our Cross-Border Solutions line of business and is located in London. In this role, you will support the growth of our deposit platform by delivering an exceptional client onboarding experience, managing ongoing client relationships, and coordinating with internal stakeholders to ensure seamless service throughout the client lifecycle. You will report directly to the Head of Deposit Platform and regularly collaborate with Sales, Client Services, Compliance, Operations, and Relationship Management teams.
How We Work
As a Deposit Platform Client Relationship Manager, Corpay will set you up for success by providing:
- Assigned workspace in our London office
- Company-issued equipment
- Ongoing training and development opportunities
Role Responsibilities
- Coordinating the end-to-end client onboarding process from initial engagement through to account funding, partnering closely with Client Services, Compliance, and Operations teams.
- Providing clients and Relationship Managers with onboarding documentation, guidance, and support throughout the account opening process.
- Following up proactively with clients and internal stakeholders to ensure timely completion of onboarding requirements.
- Taking ownership of the onboarding journey, ensuring accountability until client accounts are fully operational.
- Collaborating with Sales and Relationship Management teams to deliver an outstanding client experience and identify opportunities to grow wallet share.
- Monitoring zero-balance and dormant client accounts, engaging with clients to understand funding intentions and identifying opportunities for reactivation.
- Responding to inbound client enquiries, resolving issues where possible, and escalating complex matters to the appropriate internal teams or Relationship Managers.
- Maintaining high standards of client service by ensuring responsive, accurate, and professional communication.
- Assisting with the preparation of monthly Management Information (MI) reports and supporting business performance analysis.
- Providing data-driven insights to Relationship Managers to support client retention and business growth initiatives.
- Assisting the Head of Deposit Platform with ad hoc reporting, data analysis, and the preparation of client presentations and pitch materials.
- Creating and refining client-facing presentations, pitch decks, and product literature using Microsoft PowerPoint.
- Maintaining accurate client records and supporting continuous improvements to onboarding and client management processes.
Qualifications & Skills
- Previous experience in a Client Relationship Management, Client Services, or Account Management role within Financial Services.
- Experience supporting client onboarding and account opening processes.
- Strong client relationship management and customer service skills.
- Excellent communication and interpersonal skills, with the ability to build relationships across internal and external stakeholders.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Analytical mindset with experience interpreting data and identifying trends to support business decisions.
- Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.
- Ability to work independently while collaborating effectively across cross-functional teams.
- Experience working with compliance and regulatory onboarding requirements within Financial Services is preferred.
- Bachelor's degree or equivalent professional experience is preferred.
Benefits & Perks (Country Specific)
- 25 days' annual leave plus 8 bank holidays
- Option to buy or sell up to 5 days of annual leave annually through the benefits enrolment window
- Pension scheme with a minimum 3% employee contribution and up to 5% employer contribution from Corpay
- Private Medical Insurance through Vitality with no excess payable by employees; Corpay covers the standard £250 excess charge
- Access to the Gratitudes benefits platform, offering flexible discounts, supermarket savings of 4–5%, and a range of exclusive employee offers
- Free access to LinkedIn Learning, with thousands of courses to support ongoing professional and personal development
Client Relationship Manager - Deposit Platform employer: Corpay, Inc.
Corpay is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that prioritises innovation and collaboration. Employees benefit from comprehensive training and development opportunities, a generous leave policy, and access to private medical insurance, all while being part of a diverse team that values unique perspectives. With a commitment to employee growth and a supportive environment, Corpay is the ideal place for professionals seeking meaningful and rewarding careers in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager - Deposit Platform
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Corpay, Inc.. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Client Relationship Manager - Deposit Platform
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Corpay, Inc..
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Corpay, Inc.'s website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Corpay, Inc.
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Corpay, Inc..
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Corpay, Inc. will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Corpay, Inc. employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
