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For Companies At a Glance
- Tasks: Manage system alerts, troubleshoot issues, and support internal teams and clients.
- Company: Join Corpay, a global leader in innovative payment solutions.
- Benefits: Enjoy 25 days holiday, private healthcare, and access to LinkedIn Learning.
- Other info: Hybrid work environment with excellent career growth opportunities.
- Why this job: Be the first point of contact for exciting tech challenges and make a real impact.
- Qualifications: Experience with AWS, SQL, APIs, and strong problem-solving skills required.
The predicted salary is between 35000 - 45000 £ per year.
Corpay is currently looking to hire a Support Engineer within our organisation. This role supports key business applications by managing system alerts, troubleshooting issues, and assisting both internal teams and clients. The position focuses on first-line support while contributing to system reliability, debugging, and continuous improvement initiatives.
What you'll be doing
As a Support Engineer, you will be responsible for managing and resolving system alerts, troubleshooting issues, supporting both internal teams and helping resolve client issues. You will collaborate with cross-functional teams to maintain and improve system reliability while playing a key role in debugging, root cause analysis, and system optimisation.
How We Work
As a Support Engineer, you will be expected to work in a hybrid environment based in our London office. Corpay will set you up for success by providing:
- Assigned office workspace and home office setup
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
- Act as the first point of contact for system alerts and issues raised by clients or internal teams
- Investigate system alerts, analyse logs, and trawl through data to diagnose and resolve issues effectively
- Use tools like Datadog and other monitoring platforms to detect and respond to system anomalies
- Collaborate with other departments (Settlements, Compliance, Client Services and Connectivity teams)
- Manage incidents in line with SLAs, ensuring timely resolutions
- Analyse system logs, debug issues and identify root causes
- Create and run scripts to query databases
- Work with APIs to debug integration issues
- Document common issues and resolutions
- Improve system performance and workflows
- Communicate directly with clients when needed
What We Need
- Hands-on experience with AWS
- Strong SQL/database skills
- Experience with APIs (REST)
- Strong debugging and troubleshooting skills
- Experience with monitoring tools (Datadog etc.)
- Strong communication and problem-solving skills
Benefits & Perks
- 4 X Life insurance
- Pension scheme – 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to LinkedIn Learning
- Free rewards and discounts via Gratitudes
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, colour, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Application Support Engineer employer: Corpay, Inc.
Contact Detail:
Corpay, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms and let them know you're on the hunt for an Application Support Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get involved in relevant online communities or forums. Join discussions related to application support, AWS, or SQL. This not only boosts your knowledge but also helps you connect with potential employers or fellow job seekers.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or so. A quick email expressing your continued interest can set you apart from other candidates and shows your enthusiasm for the role.
✨Tip Number 4
Make sure to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be able to keep track of your application status easily.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Engineer role. Highlight your hands-on experience with AWS, SQL skills, and any relevant troubleshooting experience. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in the past. We’re all about problem-solving here at StudySmarter, so let us know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Corpay, Inc.
✨Know Your Tech
Make sure you brush up on your knowledge of AWS, SQL, and APIs before the interview. Be ready to discuss your hands-on experience with these technologies, as they are crucial for the Application Support Engineer role.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've diagnosed and resolved system issues in the past. Think about the tools you've used, like Datadog, and be ready to explain your thought process during those situations.
✨Communicate Clearly
Since you'll be interacting with both internal teams and clients, practice explaining technical concepts in simple terms. Good communication is key, so think about how you can convey complex information effectively.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready that show your interest in the company and the role. Ask about their current challenges with system reliability or how they measure success in the support team.