At a Glance
- Tasks: Manage client accounts and oversee payment processing in a dynamic team environment.
- Company: Join Corpay, a global leader in commercial payments with a culture of innovation.
- Benefits: Enjoy 25 days holiday, private healthcare, and a pension scheme with employer contributions.
- Other info: Great career progression opportunities in a diverse and inclusive workplace.
- Why this job: Be part of a team that drives client efficiency and builds key relationships.
- Qualifications: Strong communication skills and a proactive attitude are essential; experience in client servicing is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Corpay is currently looking to hire an Associate Client Services Officer on a permanent basis within our Alpha Group division. This position falls under our Cross Borders line of business and is based in our London office. In this role you will be part of a team that sits cross-jurisdiction between London and Malta; the department is responsible for managing client accounts, overseeing the processing of payments and deal-based transactions and driving client efficiency, while forging key relationships with our clients and internal stakeholders. You will report into the Client Service Manager and regularly collaborate with other teams within the business.
How We Work
As an Associate Client Services Officer, Corpay will set you up for success by providing:
- Assigned workspace in the London office
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
- Participating in team meetings, sharing observations and insights related to servicing
- Being involved in all aspects of the client journey from end-to-end deal and transaction execution to ongoing account management
- Ensuring that processes and procedures are adhered to
- Ensuring all payments are being processed in a timely manner and Service-Level Agreements are adhered to
- Managing client accounts across a range of client queries
- Developing towards being a specialist in areas such as Banking and payments
- Liaising with internal departments and key stakeholders to resolve queries
- Maintaining key relationships with Front Office pre and post-sale
- Identifying system and process improvements and raising these for consideration
- Participating in projects, ensuring business requirements are understood
- Assisting the Senior Officers with managing the day-to-day activities of the Client Services Team
- Providing high-touch Client Service to the Private Markets client book
Qualifications & Skills
- Experience in client servicing (financial sector preferred, not required)
- Strong time management skills
- Excellent communication skills
- Methodical and numerate, with a strong attention to detail
- Excellent client service skills with ability to clearly articulate to external stakeholders
- You must be diligent, proactive and committed
- You must have the ability to adapt to new challenges
- You must be a team player
Benefits & Perks
- 4 X Life insurance
- Pension scheme - 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to LinkedIn learning
- Free rewards and discounts via Gratitudes
- Career Progression
Equal Opportunity
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
Associate Client Services Officer in London employer: Corpay Cross Border
Corpay is an exceptional employer that prioritises employee growth and development, offering formal training and access to LinkedIn Learning to enhance your skills. With a strong focus on teamwork and collaboration, our London office fosters a supportive work culture where diverse perspectives are valued, ensuring that you can thrive in your role as an Associate Client Services Officer while enjoying competitive benefits such as private healthcare and generous holiday allowances.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Client Services Officer in London
✨Tip Number 1
Get to know the company! Research Corpay and its values, especially around client service and innovation. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills align with the responsibilities of the Associate Client Services Officer role. Practise articulating your experiences clearly and confidently, especially around client servicing and teamwork.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Associate Client Services Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Associate Client Services Officer role. Highlight your relevant experience in client servicing and any skills that match the job description, like communication and time management.
Showcase Your Attention to Detail:Since this role requires a strong attention to detail, be sure to proofread your application. A well-structured and error-free application reflects your diligence and professionalism, which are key traits for this position.
Express Your Team Spirit:We love team players! In your application, mention any experiences where you collaborated with others or contributed to a team project. This will show us that you can thrive in our cross-jurisdictional environment.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Corpay Cross Border
✨Know Your Client Services Inside Out
Before the interview, brush up on your knowledge of client servicing, especially in the financial sector. Understand the key responsibilities of the Associate Client Services Officer role and be ready to discuss how you can contribute to managing client accounts and ensuring timely payment processing.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples that demonstrate your ability to articulate clearly with clients and internal stakeholders. Think about times when you successfully resolved client queries or improved relationships, and be ready to share those stories.
✨Demonstrate Your Team Spirit
Corpay values teamwork, so come prepared to discuss how you've collaborated with others in previous roles. Highlight any experiences where you participated in team meetings or contributed to projects, showing that you're a proactive team player who can adapt to new challenges.
✨Be Ready to Discuss Process Improvements
The role involves identifying system and process improvements, so think about any past experiences where you suggested enhancements. Be prepared to discuss how you approached these situations and the positive outcomes that resulted, showcasing your methodical and detail-oriented nature.
