At a Glance
- Tasks: Manage client accounts and oversee payment processing in a dynamic team environment.
- Company: Join Corpay, a global leader in innovative commercial payments.
- Benefits: Enjoy 25 days holiday, private healthcare, and a pension scheme with employer contributions.
- Other info: Great career progression opportunities in an inclusive workplace.
- Why this job: Be part of a team that drives client efficiency and builds key relationships.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
Corpay is currently looking to hire an Associate Client Services Officer on a permanent basis within our Alpha Group division. This position falls under our Cross Borders line of business and is based in our London office. In this role you will be part of a team that sits cross-jurisdiction between London and Malta; the department is responsible for managing client accounts, overseeing the processing of payments and deal-based transactions and driving client efficiency, while forging key relationships with our clients and internal stakeholders. You will report into the Client Service Manager and regularly collaborate with other teams within the business.
How We Work
As an Associate Client Services Officer, Corpay will set you up for success by providing:
- Assigned workspace in the London office
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
- Participating in team meetings, sharing observations and insights related to servicing
- Being involved in all aspects of the client journey from end-to-end deal and transaction execution to ongoing account management
- Ensuring that processes and procedures are adhered to
- Ensuring all payments are being processed in a timely manner and Service-Level Agreements are adhered to
- Managing client accounts across a range of client queries
- Developing towards being a specialist in areas such as Banking and payments
- Liaising with internal departments and key stakeholders to resolve queries
- Maintaining key relationships with Front Office pre and post-sale
- Identifying system and process improvements and raising these for consideration
- Participating in projects, ensuring business requirements are understood
- Assisting the Senior Officers with managing the day-to-day activities of the Client Services Team
- Providing high-touch Client Service to the Private Markets client book
Qualifications & Skills
- Experience in client servicing (financial sector preferred, not required)
- Strong time management skills
- Excellent communication skills
- Methodical and numerate, with a strong attention to detail
- Excellent client service skills with ability to clearly articulate to external stakeholders
- You must be diligent, proactive and committed
- You must have the ability to adapt to new challenges
- You must be a team player
Benefits & Perks
- 4 X Life insurance
- Pension scheme - 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to LinkedIn learning
- Free rewards and discounts via Gratitudes
- Career Progression
Equal Opportunity
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
Associate Client Services Officer employer: Corpay Cross Border
Corpay is an exceptional employer that prioritises employee growth and development, offering formal training and opportunities to specialise in areas such as Banking and payments. With a vibrant work culture in the heart of London, employees enjoy a range of benefits including private healthcare, generous holiday allowances, and access to LinkedIn learning, all while being part of a diverse team committed to innovation and client service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Client Services Officer
✨Tip Number 1
Network like a pro! Reach out to current employees at Corpay on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to client services. Think about how your skills match the role and be ready to share examples of your past experiences.
✨Tip Number 3
Show your enthusiasm for the company! Research Corpay’s values and recent news, and weave that into your conversations. It’ll show you’re genuinely interested in being part of the team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you top of mind as they make their decision.
We think you need these skills to ace Associate Client Services Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Associate Client Services Officer role. Highlight your relevant experience in client servicing and any skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since excellent communication is key for this role, don’t shy away from showcasing your ability to articulate ideas clearly. Use examples from your past experiences where you’ve successfully managed client relationships or resolved queries.
Be Detail-Oriented:Attention to detail is crucial in client services. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their submissions are polished and professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team at Corpay!
How to prepare for a job interview at Corpay Cross Border
✨Know Your Client Services Inside Out
Before the interview, brush up on your understanding of client services, especially in the financial sector. Familiarise yourself with common client queries and how to manage them effectively. This will show that you're proactive and ready to tackle the role head-on.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member, focusing on how you explain complex ideas simply. This will help you shine during the actual interview.
✨Showcase Your Team Spirit
Corpay values teamwork, so be prepared to discuss examples of how you've successfully collaborated with others in the past. Think of specific situations where you contributed to a team project or helped resolve a conflict, as this will highlight your ability to work well with colleagues.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your interest but also helps you gauge if Corpay is the right fit for you. Plus, it gives you a chance to engage with your interviewers.
