At a Glance
- Tasks: Support key business applications by managing alerts and troubleshooting issues.
- Company: Join Corpay, a dynamic company with a hybrid work culture in London.
- Benefits: Enjoy 25 days holiday, private healthcare, and a pension scheme.
- Other info: Access to LinkedIn Learning and a supportive team environment.
- Why this job: Be the first point of contact for system issues and make a real impact.
- Qualifications: Hands-on experience with AWS, strong SQL skills, and debugging expertise.
The predicted salary is between 40000 - 50000 £ per year.
Corpay is looking to hire a Support Engineer to support key business applications by managing system alerts, troubleshooting issues, and assisting both internal teams and clients.
As a Support Engineer, you will manage and resolve system alerts, troubleshoot issues, and support both internal teams and clients. You will collaborate with cross‑functional teams to maintain and improve system reliability, perform debugging, root cause analysis, and system optimisation.
How We Work
- Hybrid environment based in our London office.
- Assigned office workspace and home office set‑up.
- Company‑issued equipment.
- Formal, hands‑on training.
Role Responsibilities
- Act as the first point of contact for system alerts and issues raised by clients or internal teams.
- Investigate system alerts, analyse logs, and gather data to diagnose and resolve issues effectively.
- Use tools like Datadog and other monitoring platforms to detect and respond to system anomalies.
- Collaborate with other departments (Settlements, Compliance, Client Services, and Connectivity teams).
- Manage incidents in line with SLAs, ensuring timely resolutions.
- Analyse system logs, debug issues, and identify root causes.
- Create and run scripts to query databases.
- Work with APIs to debug integration issues.
- Document common issues and resolutions.
- Improve system performance and workflows.
- Communicate directly with clients when needed.
What We Need
- Hands‑on experience with AWS.
- Strong SQL/database skills.
- Experience with APIs (REST).
- Strong debugging and troubleshooting skills.
- Experience with monitoring tools (Datadog, etc.).
- Strong communication and problem‑solving skills.
Benefits & Perks
- 4× life insurance.
- Pension scheme – 5% employer contribution.
- Private healthcare.
- 25 days holiday (plus holiday buy/sell).
- Access to LinkedIn Learning.
- Free rewards and discounts via Gratitudes.
Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran or military status, or any other group status protected by law. If you require reasonable accommodation for the application or interview process, please notify a representative of the Human Resources Department.
Application Support Engineer employer: Corpay Cross Border
Corpay is an exceptional employer that fosters a collaborative and inclusive work culture, offering a hybrid environment based in London. Employees benefit from comprehensive training, generous holiday allowances, and a robust pension scheme, alongside opportunities for professional growth through platforms like LinkedIn Learning. With a focus on employee well-being and a commitment to equal opportunity, Corpay stands out as a rewarding place to build a meaningful career in application support.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Corpay on LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific examples of how you've resolved system issues in the past. We love hearing about real-life experiences!
✨Tip Number 3
Show off your communication skills! As a Support Engineer, you'll need to explain complex issues clearly. Practice explaining technical concepts in simple terms to demonstrate your ability to connect with clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with AWS, SQL, and APIs. We want to see how your skills match the role of a Support Engineer, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting business applications and how your troubleshooting skills can make a difference at Corpay. Keep it engaging and personal!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled system alerts or debugging challenges in the past. We love seeing real-life scenarios where you’ve made an impact, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Corpay Cross Border
✨Know Your Tools
Familiarise yourself with the tools mentioned in the job description, like Datadog and AWS. Being able to discuss your experience with these platforms will show that you're ready to hit the ground running.
✨Master SQL and APIs
Brush up on your SQL skills and understanding of REST APIs. Be prepared to answer questions about how you've used these in past roles, as well as any debugging experiences you’ve had.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled system alerts or troubleshooting issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Communicate Clearly
Since you'll be interacting with clients and internal teams, practice explaining technical concepts in simple terms. Good communication can set you apart, so think about how you can convey complex ideas clearly and effectively.
