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- Tasks: Be the first point of contact for clients and resolve their tech issues.
- Company: Join a well-established Managed IT Service Provider with a supportive team culture.
- Benefits: Enjoy a company pension scheme, annual leave, and ongoing training opportunities.
- Other info: Great progression pathways and exposure to diverse technologies.
- Why this job: Kickstart your IT career in a fast-paced, client-focused environment.
- Qualifications: Previous IT support experience and strong knowledge of Windows and Microsoft 365.
The predicted salary is between 25000 - 32000 £ per year.
About the role
Corp Networking Ltd is a well-established Managed IT Service Provider delivering IT support and infrastructure services to a diverse portfolio of clients across multiple sectors. We are seeking a motivated and personable 1st Line IT Support Engineer to join our helpdesk team. In this role, you will serve as the first point of contact for our clients, triaging and resolving technical issues efficiently while maintaining a high standard of customer service. This is an excellent opportunity for someone looking to build a career within a fast-paced, client-focused MSP environment.
Key responsibilities
- Act as the first point of contact for inbound client support requests via telephone, email and ticketing system
- Log, categorise and prioritise incidents and service requests in line with agreed SLAs
- Diagnose and resolve hardware, software and connectivity issues for end users
- Support Microsoft 365 environments including Exchange Online, Teams and SharePoint
- Carry out user account administration via Active Directory and Azure AD
- Escalate unresolved incidents to 2nd Line engineers with clear and thorough documentation
- Maintain accurate records of all interactions and resolutions within the ticketing system
- Contribute to the internal knowledge base with solutions and workarounds
Skills & experience required
- Previous experience in an IT support or helpdesk role (MSP experience advantageous)
- Strong working knowledge of Windows 10/11 and Microsoft 365
- Familiarity with Active Directory, DNS and DHCP fundamentals
- Experience supporting users with network connectivity issues (LAN/WAN/VPN)
- Excellent communication skills with the ability to explain technical issues clearly to non-technical users
- Methodical approach to troubleshooting with strong attention to detail
- Ability to manage and prioritise a varied workload under pressure
Desirable qualifications
- CompTIA A+ or Network+ certification
- Microsoft certifications (e.g. MS-900, AZ-900)
- Experience with ITSM platforms such as ConnectWise, Autotask or ServiceNow
- Exposure to backup, security or cloud technologies
What we offer
- A supportive team environment with clear progression pathways
- Ongoing training and certification support
- Exposure to a wide range of technologies and client environments
- Company pension scheme and annual leave entitlement
1st Line Support Engineer employer: Corp Networking Ltd
Contact Detail:
Corp Networking Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Corp Networking Ltd. Understand their services and clients. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with technical issues, brush up on your knowledge of Windows 10/11 and Microsoft 365. Maybe even set up a mock helpdesk scenario with a friend to get comfortable explaining solutions clearly.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate how you can explain complex tech issues in simple terms. This is key for a 1st Line Support Engineer, as you'll be helping non-technical users.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm right from the start!
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Windows 10/11 and Microsoft 365!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining our helpdesk team and how your previous experiences have prepared you for this role. Keep it friendly and professional!
Show Off Your Communication Skills: As a 1st Line Support Engineer, you'll need to communicate clearly with clients. In your application, demonstrate your ability to explain technical issues in simple terms. We love candidates who can bridge the gap between tech and non-tech folks!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Corp Networking Ltd
✨Know Your Tech Basics
Brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss how you’ve resolved issues in the past, especially with Active Directory and network connectivity. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Practice Your Communication Skills
As a 1st Line Support Engineer, you'll need to explain technical issues to non-technical users. Practise explaining common problems and solutions in simple terms. This will help you demonstrate your ability to communicate clearly during the interview.
✨Show Your Problem-Solving Approach
Prepare to discuss your troubleshooting methods. Think of specific examples where you diagnosed and resolved issues efficiently. Highlight your methodical approach and attention to detail, as these are key traits for the role.
✨Familiarise Yourself with the Company
Research Corp Networking Ltd and understand their services and client sectors. Being able to reference their work or values during the interview shows genuine interest and helps you connect your skills to their needs.