At a Glance
- Tasks: Lead customer strategy, turning insights into actionable plans and measurable results.
- Company: Join a dynamic team at The Perfume Shop, committed to customer excellence.
- Benefits: Enjoy a company car, annual bonuses, hybrid working, and generous holiday allowance.
- Other info: Embrace a collaborative culture focused on diversity and inclusion.
- Why this job: Make a real impact by shaping customer experiences and driving business success.
- Qualifications: Proven leadership skills and experience in customer strategy within retail.
The predicted salary is between 56700 - 69300 £ per year.
We’re looking for an exceptional, hands-on Head of Customer Strategy to become the voice of our customer and help bring our business strategy to life.
This isn’t about creating a strategy in isolation.
You’ll use customer, behavioural and commercial data to identify where we can amplify our plans, turning insight into clear priorities, practical action and measurable results.
Working alongside teams across the business, you’ll lead from the front, build and develop a winning team, and ensure brilliant customer thinking translates into brilliant execution across every channel and stage of the customer journey.
This is a 12-month fixed term contract.
- WHAT YOU’LL DO
- · Bring our business and customer strategy to life, translating it into clear priorities, practical plans and measurable outcomes.
- · Lead from the front as a hands‑on people leader, building, developing and inspiring a winning customer strategy team.
- · Use customer, behavioural and commercial data to identify where we can strengthen and amplify our plans.
- · Own the development and improvement of end-to-end customer journeys, from acquisition and engagement through to loyalty and advocacy.
- · Partner with Brand, CRM, Digital, Retail, Technology, Customer Services and Operations to embed customer insight into decisions, roadmaps and delivery.
- · Champion a test-and-learn approach, helping teams turn insight into action and continuously improve customer and commercial performance.
- WHAT YOU’LL BRING
- · Exceptional people leadership, with experience building, developing and motivating teams to deliver ambitious goals.
- · A hands‑on leadership style, with the ability to move confidently between strategic thinking, problem‑solving and practical delivery.
- · Experience using customer, behavioural and commercial data to shape decisions, prioritise opportunities and improve performance.
- · Experience leading customer strategy, insight, customer experience or CRM within a retail or customer-focused organisation.
- · The ability to simplify complexity, create clear direction and influence senior stakeholders across different business areas.
- · A collaborative and commercially focused approach, with a track record of turning strategy and insight into measurable customer outcomes.
- WHAT YOU’LL GAIN
- · Company Car or car allowance
- · Annual bonus scheme based on personal and business KPI’s
- · 25 days holiday plus bank holidays and the option to buy up to a further 5 days.
- · Private healthcare options.
- · Hybrid Working - 3 days based in our office in High Wycombe, with up to 2 days off‑site.
- · Pension scheme and Life Assurance.
- · Access to our TPS Perks which offers you a variety of saving and discount options.
- · 20% staff discount, as well as discounts at Superdrug and Three Mobile.
- · Round the clock support from ourpartnership withthe Retail Trust.
- · Access to Stream, to support your financial wellbeing needs, giving you more control and flexibility with your pay.
- · Cycle to work scheme for those who don’t mind riding up the hills of High Wycombe.
The Perfume Shop is an equal opportunity employer that is committed to supporting diversity and inclusion within our work environment.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Head of Customer Strategy in High Wycombe employer: Coronation Road
The Perfume Shop is an excellent employer that values its employees by offering a supportive work culture and flexible hybrid working arrangements, allowing you to balance your professional and personal life effectively. With 25 days of holiday and a bonus scheme, we prioritise employee well-being and growth, ensuring that you have the resources and opportunities to thrive in your role as a Payroll Assistant in High Wycombe.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Strategy in High Wycombe
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Coronation Road.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Coronation Road. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Head of Customer Strategy in High Wycombe
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Coronation Road.
How to prepare for a job interview at Coronation Road
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Coronation Road's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Coronation Road offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
