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For Companies At a Glance
- Tasks: Provide top-notch IT support and manage hardware for a growing client base.
- Company: Join Corona IT Solutions, a forward-thinking tech company.
- Benefits: Enjoy 28 days holiday, free drinks, and career development opportunities.
- Why this job: Be part of an innovative team exploring AI solutions in tech.
- Qualifications: Experience in IT support, Windows 11, and strong troubleshooting skills.
- Other info: Collaborative culture with monthly game nights and dynamic growth potential.
The predicted salary is between 28800 - 43200 £ per year.
Location: Unit 209, Spitfire Crescent, Dumfries, DG1 3PH
Employment Type: Full-Time, Contract, or Permanent
Holiday Entitlement: 28 days
Role Purpose
As an IT Technician at Corona IT Solutions, you will be at the forefront of supporting a rapidly growing, UK-wide client base. You will provide first-rate help desk support, manage hardware lifecycle processes, and utilize state-of-the-art support tools, including modern RMM solutions, to ensure our systems run smoothly. This is a hands-on role in a forward-thinking company that leverages the latest tech and is continually exploring how AI can enhance our operations.
Key Accountabilities
- Help Desk Support: Deliver prompt and professional phone support, ensuring technical issues are swiftly resolved.
- Hardware Management: Assist with the procurement, inventory management, and disposal of IT hardware.
- VIP/Executive Support: Provide dedicated IT support for executive staff, ensuring seamless operations.
- Process Support: Contribute to the development and management of standard procedures to optimize IT operations.
- Team Collaboration: Cross-train and offer guidance to fellow technicians, fostering a culture of continuous learning.
- Vendor Coordination: Collaborate with vendors on installations, upgrades, and preventive maintenance using advanced RMM tools.
Knowledge, Skills & Experience
- Technical Support: Proven experience in IT Help Desk support.
- Operating Systems: Expertise in Windows 11; familiarity with Office365 is essential.
- Mobile Support: Experience supporting both Android and iOS devices.
- Hardware Proficiency: Strong skills in troubleshooting desktops, laptops, and printers.
- Networking: Solid understanding of general networking and wireless environments.
- Remote Tools: Proficiency with remote monitoring and management (RMM) tools.
- Communication: Excellent interpersonal and telephone support skills with a strong customer service focus.
- Documentation: Ability to maintain accurate records and contribute to a shared knowledge base.
Dynamic Growth: Join a rapidly expanding company with clients across the UK.
Innovative Environment: Work with the latest technologies and be part of a team passionate about exploring AI-driven solutions.
Supportive Team: Enjoy a friendly and collaborative work environment where the tech team organizes monthly game nights.
Office Perks: Benefit from a fully stocked fridge with a variety of drinks, along with free tea and coffee.
Career Progression: As the company grows, ample opportunities for advancement will arise. We actively support professional development through training courses.
Mobility: While company vehicles are available, candidates should ideally be driven and prepared to use their own car when necessary.
Application Process: If you’re excited about joining our innovative team and making a real impact, please send your CV and cover letter to: Email: andy@corona-it.co.uk
Desired Skills
- Proven experience in IT Help Desk support
- Expertise in Windows 11 and proficiency with Office365
- Experience supporting both Android and iOS devices
- Strong troubleshooting skills for desktops, laptops, and printers
- Solid understanding of general networking and wireless environments
- Proficiency with remote monitoring and management (RMM) tools
- Excellent communication and interpersonal skills
- Ability to maintain accurate documentation and contribute to a shared knowledge base
IT Technician employer: Corona IT Solutions Ltd.
Contact Detail:
Corona IT Solutions Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT field. Attend local tech meetups or online webinars to meet potential employers and fellow tech enthusiasts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your IT projects, troubleshooting successes, or any cool tech solutions you've implemented. This can really set you apart from other candidates when you're chatting with hiring managers.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or using online platforms. Focus on common IT support scenarios and how you'd handle them, so you can impress with your problem-solving skills.
✨Tip Number 4
Apply through our website! We love seeing applications directly from enthusiastic candidates. It shows you're genuinely interested in joining our team at Corona IT Solutions, and it gives us a chance to see your passion for tech right from the start.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Technician role. Highlight your experience with help desk support, Windows 11, and any relevant hardware management skills. We want to see how you fit into our innovative environment!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for tech and how you can contribute to our team. Mention any experience with RMM tools or supporting mobile devices, as these are key for us.
Show Off Your Communication Skills: Since this role involves a lot of interaction with clients and team members, make sure to showcase your excellent communication skills in both your CV and cover letter. We love candidates who can connect well with others!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at Corona IT Solutions Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11 and Office365, as well as your troubleshooting skills for desktops, laptops, and printers. Be ready to discuss specific scenarios where you've successfully resolved technical issues, as this will show your hands-on experience.
✨Show Off Your Customer Service Skills
Since the role involves providing help desk support, it's crucial to demonstrate your excellent communication and interpersonal skills. Prepare examples of how you've handled difficult customer interactions in the past, focusing on how you resolved their issues while maintaining a positive attitude.
✨Familiarise Yourself with RMM Tools
As the job requires proficiency with remote monitoring and management tools, do some research on the latest RMM solutions. If possible, mention any specific tools you've used before and how they helped streamline IT operations in your previous roles.
✨Be Ready to Collaborate
Team collaboration is key in this role, so think about times when you've worked effectively with others. Be prepared to discuss how you can contribute to a culture of continuous learning and support your fellow technicians, as this will highlight your team spirit.