At a Glance
- Tasks: Deliver exceptional customer service by resolving queries via phone, email, and web chat.
- Company: Join Corona Energy, a certified Best Place to Work in the UK!
- Benefits: Enjoy private medical insurance, profit sharing, and discounts on retail and entertainment.
- Other info: Work Monday to Friday with no evenings or weekends, plus great office perks!
- Why this job: Be part of a team that values empowerment and making a real impact.
- Qualifications: Experience in customer service is essential; contact centre experience is a plus.
The predicted salary is between 25000 - 32000 € per year.
We’re looking for experienced customer service professionals to join the growing team based in our Coventry city centre offices, with both full time and part time positions available. This role would suit anyone who has previously worked in a contact centre environment and is truly passionate about delivering customer first experiences, based around the idea of "getting it right first time". Experience of working in the energy or utilities sector is highly desirable but isn’t essential, however you must have proven experience in a customer service setting in order to be considered for this role.
In this role you will be:
- Answering inbound phone calls from customers and resolving customer queries as efficiently as possible.
- Monitoring customer email inboxes and web chats, providing responses within KPI timeframes at the highest levels of customer care.
- Working with your colleagues to share experience and skill in answering customer queries, using your adaptability to work with the changing priorities of a busy contact centre environment.
This role is based in our Coventry City Centre offices and is Monday to Friday, with an hour for lunch. There is no evening or weekend working for this role.
This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes:
- Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support.
- Life assurance and income protection scheme from day one.
- Annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
- Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from - supporting our commitment to the energy transition.
- Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.
On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career!
At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful - these are underpinned by our central value "Customer First". This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience!
To support this experience, we also offer our team:
- Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
- An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!
- An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
- The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.
If you are looking for a career that is all about positive energy, we would welcome your application!
Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.
Customer Care Executive, Coventry in Wollaston employer: Corona Energy
At Corona Energy, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Coventry. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, including private medical insurance, profit-sharing schemes, and a focus on personal development. With a strong emphasis on teamwork and community engagement, we create an environment where every team member can thrive and contribute to our mission of delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Executive, Coventry in Wollaston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Corona Energy. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle specific customer queries during the interview.
✨Tip Number 3
Show off your skills! Be ready to share examples from your previous experience in customer service. Highlight times when you went above and beyond to deliver a great customer experience, especially if it aligns with the 'customer first' approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Care Executive, Coventry in Wollaston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects your customer service experience, especially if you've worked in a contact centre. Highlight any relevant skills that align with our 'Customer First' value to show us you're the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about delivering exceptional customer experiences. Share specific examples of how you've resolved customer queries effectively in the past.
Showcase Your Adaptability:In your application, mention times when you've had to adapt to changing priorities. We love candidates who can thrive in a busy environment, so let us know how you handle challenges!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Corona Energy
✨Know Your Customer Care Basics
Brush up on your customer service skills and be ready to discuss your previous experiences. Think about specific examples where you delivered exceptional service or resolved a tricky issue, as this will show your passion for 'getting it right first time'.
✨Familiarise Yourself with the Company
Do a bit of research on Corona Energy and their values. Understanding their focus on 'Customer First' and their commitment to employee wellbeing will help you align your answers with what they’re looking for. It shows you’re genuinely interested in being part of their team.
✨Practice Common Interview Questions
Prepare for typical interview questions like 'How do you handle difficult customers?' or 'Can you give an example of a time you worked in a team?'. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Show Your Adaptability
Since the role involves working in a busy contact centre environment, be ready to discuss how you adapt to changing priorities. Share examples of how you've successfully managed multiple tasks or shifted your approach based on customer needs.
