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For Companies At a Glance
- Tasks: Manage corporate customer accounts and ensure top-notch service without sales targets.
- Company: Join a rapidly growing company recognised as one of the Best Places to Work in the UK.
- Benefits: Enjoy private medical insurance, profit sharing, and discounts on retail and entertainment.
- Why this job: Be part of a team that values empowerment, innovation, and making a real impact.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Hybrid working model with a focus on wellbeing and career development opportunities.
The predicted salary is between 28800 - 48000 ÂŁ per year.
We are looking for two Customer Service Account Executives to join our rapidly growing corporate customer service department. If you are experienced in working with customers and share our passion for providing high quality service, then we would love to hear from you!
The Role
This role, working in our fast-paced corporate accounts team, is a true customer account management position. You will be responsible for a portfolio of corporate customers, ensuring their interactions with our business are of the highest standards. This role does not include any sales targets, allowing you to maintain focus on providing “customer first” experiences. By working proactively to manage your customer communications, you will seek to build strong relationships within your portfolio, using excellent attention to detail to bring resolutions or to plan for future requirements.
On a daily basis, this role involves working with customers over the phone, using email and by video‑call. You must be a confident communicator able to adapt your style to changing circumstances and demand. You will also be required to use reporting and analysis to provide customer insight – becoming a subject matter expert in order to fully service an account.
What can we offer?
- This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes:
- Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support.
- Life assurance and income protection scheme from day one.
- Annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
- Employee self‑sacrifice Electric Vehicle scheme, with a wide range of different models to choose from – supporting our commitment to the energy transition.
- Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.
On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career!
Working Pattern
In this role you will be able to work on a hybrid pattern, with Tues‑Thurs in the office and Monday and Friday at home. Our standard office hours are 0830 – 1700, Monday to Friday.
Working with us at Corona Energy
At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful – these are underpinned by our central value “Customer First”. This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience!
To support this experience, we also offer our team:
- Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
- An annual focus on wellbeing with events and activities to support your health, wealth and inner‑self.
- An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
- The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.
If you are looking for a career that is all about positive energy, we would welcome your application!
Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.
Customer Service Account Executive in Watford employer: Corona Energy
Contact Detail:
Corona Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Account Executive in Watford
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, make sure you can confidently express yourself. Try mock interviews with friends or family to get comfortable with different scenarios.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and eager to learn more about the role and the company. Think about what you want to know regarding their customer service approach or team dynamics.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and ready to take the first step towards joining our awesome team.
We think you need these skills to ace Customer Service Account Executive in Watford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Account Executive role. Highlight your experience in customer service and how it aligns with our 'customer first' approach. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively communicated in past roles.
Highlight Attention to Detail: We value attention to detail, especially when managing customer accounts. In your application, mention specific instances where your keen eye for detail has helped resolve issues or improve customer experiences. This will show us you're the right fit for maintaining high standards!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Corona Energy
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what 'customer first' means to the company and be ready to share examples from your past experiences that demonstrate your commitment to high-quality service.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. Be prepared to discuss how you adapt your communication style to different situations, whether it's over the phone, via email, or in video calls.
✨Demonstrate Proactive Problem Solving
Think of instances where you took the initiative to resolve customer issues before they escalated. Highlight your attention to detail and how it helped you manage customer expectations effectively.
✨Familiarise Yourself with Reporting and Analysis
Get comfortable with the idea of using data to provide insights. Be ready to discuss how you've used reporting tools in the past to enhance customer relationships or improve service delivery.
