At a Glance
- Tasks: Deliver exceptional customer service by resolving queries and providing support via phone, email, and web chat.
- Company: Join Corona Energy, a certified Best Place to Work in the UK!
- Benefits: Enjoy private medical insurance, profit sharing, and discounts on retail and entertainment.
- Other info: Work Monday to Friday with no evenings or weekends, plus amazing office perks!
- Why this job: Be part of a team that values empowerment, innovation, and making a real impact.
- Qualifications: Previous customer service experience is essential; contact centre experience is a plus.
The predicted salary is between 25000 - 32000 £ per year.
Customer Care Executive
We are looking for experienced customer service professionals to join the growing team based in our Coventry city centre offices.
This role would suit anyone who has previously worked in a contact centre environment and is truly passionate about delivering customer first experiences, based around the idea of "getting it right first time".
Experience of working in the energy or utilities sector is highly desirable but isnt essential, however you must have proven experience in a customer service setting in order to be considered for this role.
In this role you will be
- Answering inbound phone calls from customers and resolving customer queries as efficiently as possible.
- Monitoring customer email inboxes and web chats, providing responses within KPI timeframes at the highest levels of customer care.
- Working with your colleagues to share experience and skill in answering customer queries, using your adaptability to work with the changing priorities of a busy contact centre environment.
- Working Pattern
This role is based in our Coventry City Centre offices and is Monday to Friday, with an hour for lunch. There is no evening or weekend working for this role.
What can we offer?
This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes;
- Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support.
We also offer a life assurance and income protection scheme from day one!
- Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
- Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from - supporting our commitment to the energy transition.
- Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.
On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career!
Working with us at Corona Energy
At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful - these are underpinned by our central value "Customer First".
This year we were proud to have been independently certified as one of the
Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience!
To support this experience, we also offer our team
- Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
- An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!
- An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
- The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.
If you are looking for a career that is all about positive energy, we would welcome your application!
Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.
Customer Care Executive - Coventry in Queniborough employer: Corona Energy
At Corona Energy, we pride ourselves on being an excellent employer, offering a dynamic work environment in Watford that fosters professional growth and collaboration. Our commitment to employee well-being is reflected in our comprehensive benefits package, including wellness programs and engaging social events, making it a rewarding place to advance your career as a Senior Financial Accountant. Join us to be part of a supportive culture where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Executive - Coventry in Queniborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Corona Energy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Corona Energy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Executive - Coventry in Queniborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Corona Energy:Your cover letter is your chance to shine! Tell us why you want to work at Corona Energy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Corona Energy!
How to prepare for a job interview at Corona Energy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
